Corraine Gail Banog Lawas
Summary
Result - driven Branch Manager with 20-year track record of successful administrative and banking operations management. Highly skilled in cultivating and leading high-performance teams focused on exceeding business objectives. I led significant loan portfolio expansion and implemented effective sales strategies. Skilled in cash management, consistently exceeding financial goals through strategic decision-making and customer service excellence.
Overview
21
21
years of professional experience
Work History
Bank Manager
BDO Unibank, Inc
06.2014 - Current
- Increased customer satisfaction by implementing efficient banking processes and providing exceptional service.
- Delivered consistent revenue growth through effective sales strategies, promoting banking products and services tailored to client needs.
- Enhanced staff training programs for continuous professional development, improving overall team capabilities and performance levels.
- Oversaw budget planning and expense management for the branch, ensuring financial goals were met or exceeded consistently.
- Built strong relationships with local businesses, fostering partnerships that benefited both parties.
- Managed banking operations for smooth daily transactions, ensuring accuracy and compliance with regulations.
- Led efforts for branch growth, successfully achieving targeted loan portfolio expansion while maintaining credit quality.
Branch Cashier
BDO Unibank, Inc
05.2008 - 05.2014
- Provided exceptional customer service, resolving issues promptly and professionally.
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Adhered strictly to regulatory requirements, ensuring full compliance with all internal controls and audit standards within the branch''s cashier function.
- Implemented security measures to safeguard customer information and prevent fraud incidents.
Customer Sales Representative
Equitable PCI Bank
10.2003 - 04.2008
- Built strong relationships with clients through attentive service, leading to repeat business and referrals
- Educated customers on promotional options, sales policies and methods for obtaining desired results from company offerings.
- Enhanced the overall customer experience by providing personalized recommendations based on their preferences and needs.
- Managed high call volumes, prioritizing tasks effectively to maintain exceptional service levels for each interaction.
- Increased customer satisfaction by addressing and resolving issues promptly and professionally.
Medical Representative
Zuellig Pharma
01.2003 - 10.2003
- Established strong relationships with healthcare professionals, resulting in increased trust and credibility for the organization.
- Arranged appointments with doctors, pharmacists and medical teams to raise awareness of latest product launches.
- Collaborated with sales team to develop targeted marketing strategies that boosted overall revenue growth.
Education
Bachelor of Science - Commerce Major in Management Accounting
Ateneo De Davao University
Davao City, Province Of Davao Del Sur, Philippines03.2002
Skills
- Operational Efficiency
- Branch Administration
- Cash Management
- Customer Service
- Decision-Making
- Relationship building and management
- Know Your Customer
- Loan Processing
Timeline
Bank Manager
BDO Unibank, Inc
06.2014 - Current
Branch Cashier
BDO Unibank, Inc
05.2008 - 05.2014
Customer Sales Representative
Equitable PCI Bank
10.2003 - 04.2008
Medical Representative
Zuellig Pharma
01.2003 - 10.2003
Bachelor of Science - Commerce Major in Management Accounting
Ateneo De Davao University
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