Corey Sassau
Breaux Bridge,LA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Proven skills in promoting products by connecting with customers and effectively communicating different recommendations. Highly motivated and determined to giving every customer a positive and memorable experience.
Overview
20
20
years of professional experience
Work History
Installation Technician
Safehaven Security
Lafayette, LA
04.2021 - Current
- Provided key information to customers, educating on equipment, products and services.
- Enhanced customer satisfaction ratings by efficiently resolving technical, on-site and account issues.
- Educate customers on security products and features
- Upsell equipment to customers for enhanced home protection
- Performed job tasks while complying with company's safety procedures and guidelines.
Operations Manager
DW Direct
Lafayette, LA
08.2020 - 03.2021
- Managed scheduling, training and inventory control.
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
- Delivered positive customer experiences by implementing effective quality assurance practices.
- Improved morale and management communication by creating employee recognition and rewards practices.
- Recruited, hired and trained crew members on installation of equipment, customer relations and customer service.
- Motivated and evaluated personnel for performance improvement and goal achievement.
- Measured and reviewed performance and metrics.
- Guided employees on understanding and meeting changing customer needs and expectations.
Sales & Installations Technician
Satellite Country
Lafayette, LA
01.2020 - 09.2020
- Educated customers on specific products, answered questions and offered product advice.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Assessed customer needs to provide assistance and information on product features.
- Communicated with customers to explain installation process and ideal satellite dish placement.
- Set up internet services, placed routers and configured WiFi access.
- Demonstrated equipment to customers and explained use.
- Ran wires between components and to outside cable systems.
- Installed Google smart home products such as cameras, doorlocks, thermostats, Google hubs, and smart switches
Sales& Installation Technician
DIRECTV
Lafayette, LA
09.2008 - 12.2019
- Installed complete systems at new residential and business construction sites.
- Provided exceptional customer experiences to service recipients.
- Performed timely and reliable at homes in variable weather conditions.
- Performed site surveys to ensure proper installation of equipment.
- Educated customers on their satellite system and ensured they were aware of all functionalities.
- Prioritirized customer service and made sure a clean, neat and professional installation was completed at every home and business to ensure the customer would get the best experience.
- Resolved customer complaints related to installation issues in a timely manner.
- Assisted in training other technicians on best practices for installation procedures.
- Generated leads by networking with existing customers, as well as cold calling new prospects.
Sales Representative Team Leader
Jc penny
Lafayette, LA
01.2006 - 07.2008
- Answered product questions with up-to-date knowledge of sales and promotions.
- Helped customers find specific products, answered questions and offered product advice.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Developed trusting relationships with customers by making personal connections.
- Assessed customer needs to provide assistance and information on product features.
- Engaged customers in friendly, professional dialogue to determine needs.
- Worked with fellow sales team members to achieve group targets.
Education
MBA - Business Law
Kaplan University
Fort Lauderdale, FL08.2011
Bachelor of Science - Liberal Arts And General Studies+
University of Louisiana At Lafayette
Lafayette, LA05.2006
High School Diploma -
St. Thomas More
Lafayette, LA05.2002
Skills
- Troubleshooting skills
- Project management
- Strong communication skills
- Organized
- Dedicated
- Motivated
- Initiative
Timeline
Installation Technician
Safehaven Security
04.2021 - Current
Operations Manager
DW Direct
08.2020 - 03.2021
Sales & Installations Technician
Satellite Country
01.2020 - 09.2020
Sales& Installation Technician
DIRECTV
09.2008 - 12.2019
Sales Representative Team Leader
Jc penny
01.2006 - 07.2008
MBA - Business Law
Kaplan University
Bachelor of Science - Liberal Arts And General Studies+
University of Louisiana At Lafayette
High School Diploma -
St. Thomas More