Summary

Overview

Work History

Education

Skills

Age

Civil Status

Height

Weight

Religion

Email Address

Personal Information

Timeline

Consuelo Beatriz A. Balquin

Talisay City

Summary

To be associated in a company that will offer better and challenging career opportunities. Also to gain experience Forward-thinking Operations Specialist bringing 17 years of expertise in sales, customer service, proposals for bidding and admin works for numerous sector businesses. Cultivates rapport with individuals to optimize project goals and output, resolve complex problems and deliver innovative improvement strategies.

Overview

years of professional experience

years of post-secondary education

Work History

Bids and Proposal Specialist / Admin Assistant

Linkiway DMCC - Dubai

Dubai, United Arab Emirates

09.2018 - 01.2024

Providing administrative support to ensure efficient operation of the office
Support my boss and colleagues through a variety of tasks related to organization and communication
Responsible for confidential and time sensitive material
Effectively communicate to our clients and suppliers via phone and email ensuring that all duties are completed accurately and delivered with high quality and in a timely manner.
Optimized resource allocation during peak periods by assessing project priorities and delegating tasks accordingly among team members.
Developed persuasive executive summaries that effectively communicated key benefits and differentiators to decisionmakers.
Maintained up-to-date knowledge of industry trends and best practices to ensure proposal contents were relevant and competitive in the market landscape.
Enhanced proposal quality by developing and implementing standardized templates and guidelines for consistent presentation.
Conducted post-submission reviews to identify areas of improvement and implement lessons learned in future proposals.
Contributed to the development of strategic growth plans through insightful analysis of competitor activities and market conditions.
Prevented potential legal disputes through effective conflict resolution techniques such as mediation or arbitration.
Supported HR functions with emphasis on record keeping, data entry, and general HR tasks.
Negotiated HR-related vendor contracts to maintain agreements with necessary vendors to support HR operations.
Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.

Depot Manager

Vital C Health Products, Inc

Bacolod City, Negros Occidental

04.2016 - 05.2018

Direct and lead the work of others
Attracts potential customers by answering product and service questions; suggesting information about other products and services
Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
Maintains office services by organizing office operations and procedures
Contribute to team effort by accomplishing related results as needed
Manage, develop, coach, control and motivate the sales force to develop their skill to ensure that a high professional standard is achieved and monthly sales target.
Streamlined depot operations by implementing efficient inventory management systems.
Implemented preventative maintenance schedules to minimize downtime caused by equipment failures or breakdowns in the depot.

Customer Service Associate

Convergys Corporation

Bacolod City, Province Of Negros Occidental, Philippines

06.2013 - 09.2015

Responsible for representing our clients to their customer by handling contacts promptly
Providing consistent, high quality service and accurate information to the customer
Develop strong customer relationships and will be responsible to resolve queries of the customers through e-mail and call
Build customer relationships as part of the sales process
Manage and take ownership of the resolution process for all customer related issues
Maintain up to date knowledge and assimilates quickly to new promotional offers and programs.
Enhanced customer satisfaction by efficiently resolving inquiries and addressing concerns.
Fostered a positive work environment through active participation in team-building activities and initiatives.

Cabin Crew / Flight Attendant

Atlasjet Airlines - Jeddah, SA

Jeddah, Saudi Arabia

05.2007 - 12.2011

Maintained cabin safety by conducting pre-flight checks, adhering to airline policies, and following emergency procedures when necessary.
Ensured aircraft cleanliness between flights by performing thorough inspections and coordinating cleaning crews as needed.
Collaborated with fellow crew members to deliver a seamless flight experience for passengers, ensuring timely departure and arrival.
Streamlined communication between cabin crew members during flights using established protocols for relaying important information quickly and effectively.
Facilitated efficient boarding processes by checking tickets, directing passengers to their seats, and assisting with carry-on luggage storage.
Managed challenging situations calmly and professionally, such as handling unruly passengers or addressing flight delays.
Optimized passenger experience by proactively identifying potential issues and offering solutions to enhance comfort and satisfaction.
Contributed to airline''s reputation for punctuality by swiftly completing cabin preparation tasks prior to passenger boarding.
Played a key role in achieving company-wide safety goals by participating in regular drills and maintaining up-to-date knowledge on emergency procedures.
Maximized passenger comfort by attending to individual requests, adjusting cabin temperature, and distributing blankets or pillows as needed.
Assisted passengers with special needs, providing personalized care and support throughout the flight.
Supported smooth meal service operations by accurately taking orders from passengers, serving meals efficiently while accommodating dietary restrictions or allergies upon request.
Increased customer retention rates by consistently delivering friendly, professional service to all passengers regardless of status or fare class.
Led safety demonstrations before each flight, educating passengers on proper use of equipment and emergency exits.

Education

Bachelor's in Finance and Management Accounting -

Carlos Hilado Memorial State College

06.2002 - 05.2006

Skills

Excel

Microsoft Excel

RECEPTIONIST

RETAIL SALES

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Customer Service

Public Speaking

Proposal Development

Age

38 years old