Consuelo Beatriz A. Balquin
Talisay City
Summary
To be associated in a company that will offer better and challenging career opportunities. Also to gain experience Forward-thinking Operations Specialist bringing 17 years of expertise in sales, customer service, proposals for bidding and admin works for numerous sector businesses. Cultivates rapport with individuals to optimize project goals and output, resolve complex problems and deliver innovative improvement strategies.
Overview
17
17
years of professional experience
4
4
years of post-secondary education
Work History
Bids and Proposal Specialist / Admin Assistant
Linkiway DMCC - Dubai
09.2018 - 01.2024
- Providing administrative support to ensure efficient operation of the office
- Support my boss and colleagues through a variety of tasks related to organization and communication
- Responsible for confidential and time sensitive material
- Effectively communicate to our clients and suppliers via phone and email ensuring that all duties are completed accurately and delivered with high quality and in a timely manner.
- Optimized resource allocation during peak periods by assessing project priorities and delegating tasks accordingly among team members.
- Developed persuasive executive summaries that effectively communicated key benefits and differentiators to decisionmakers.
- Maintained up-to-date knowledge of industry trends and best practices to ensure proposal contents were relevant and competitive in the market landscape.
- Enhanced proposal quality by developing and implementing standardized templates and guidelines for consistent presentation.
- Conducted post-submission reviews to identify areas of improvement and implement lessons learned in future proposals.
- Contributed to the development of strategic growth plans through insightful analysis of competitor activities and market conditions.
- Prevented potential legal disputes through effective conflict resolution techniques such as mediation or arbitration.
- Supported HR functions with emphasis on record keeping, data entry, and general HR tasks.
- Negotiated HR-related vendor contracts to maintain agreements with necessary vendors to support HR operations.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
Depot Manager
Vital C Health Products, Inc
04.2016 - 05.2018
- Direct and lead the work of others
- Attracts potential customers by answering product and service questions; suggesting information about other products and services
- Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
- Maintains office services by organizing office operations and procedures
- Contribute to team effort by accomplishing related results as needed
- Manage, develop, coach, control and motivate the sales force to develop their skill to ensure that a high professional standard is achieved and monthly sales target.
- Streamlined depot operations by implementing efficient inventory management systems.
- Implemented preventative maintenance schedules to minimize downtime caused by equipment failures or breakdowns in the depot.
Customer Service Associate
Convergys Corporation
06.2013 - 09.2015
- Responsible for representing our clients to their customer by handling contacts promptly
- Providing consistent, high quality service and accurate information to the customer
- Develop strong customer relationships and will be responsible to resolve queries of the customers through e-mail and call
- Build customer relationships as part of the sales process
- Manage and take ownership of the resolution process for all customer related issues
- Maintain up to date knowledge and assimilates quickly to new promotional offers and programs.
- Enhanced customer satisfaction by efficiently resolving inquiries and addressing concerns.
- Fostered a positive work environment through active participation in team-building activities and initiatives.
Cabin Crew / Flight Attendant
Atlasjet Airlines - Jeddah, SA
05.2007 - 12.2011
- Maintained cabin safety by conducting pre-flight checks, adhering to airline policies, and following emergency procedures when necessary.
- Ensured aircraft cleanliness between flights by performing thorough inspections and coordinating cleaning crews as needed.
- Collaborated with fellow crew members to deliver a seamless flight experience for passengers, ensuring timely departure and arrival.
- Streamlined communication between cabin crew members during flights using established protocols for relaying important information quickly and effectively.
- Facilitated efficient boarding processes by checking tickets, directing passengers to their seats, and assisting with carry-on luggage storage.
- Managed challenging situations calmly and professionally, such as handling unruly passengers or addressing flight delays.
- Optimized passenger experience by proactively identifying potential issues and offering solutions to enhance comfort and satisfaction.
- Contributed to airline''s reputation for punctuality by swiftly completing cabin preparation tasks prior to passenger boarding.
- Played a key role in achieving company-wide safety goals by participating in regular drills and maintaining up-to-date knowledge on emergency procedures.
- Maximized passenger comfort by attending to individual requests, adjusting cabin temperature, and distributing blankets or pillows as needed.
- Assisted passengers with special needs, providing personalized care and support throughout the flight.
- Supported smooth meal service operations by accurately taking orders from passengers, serving meals efficiently while accommodating dietary restrictions or allergies upon request.
- Increased customer retention rates by consistently delivering friendly, professional service to all passengers regardless of status or fare class.
- Led safety demonstrations before each flight, educating passengers on proper use of equipment and emergency exits.
Education
Bachelor's in Finance and Management Accounting -
Carlos Hilado Memorial State College
06.2002 - 05.2006
Skills
Age
38 years old
Civil Status
Married
Height
160 cm
Weight
60kg
Religion
Catholic
Email Address
consuelobalquin19@gmail.com
Personal Information
Nationality: Filipino
Timeline
Bids and Proposal Specialist / Admin Assistant
Linkiway DMCC - Dubai
09.2018 - 01.2024
Depot Manager
Vital C Health Products, Inc
04.2016 - 05.2018
Customer Service Associate
Convergys Corporation
06.2013 - 09.2015
Cabin Crew / Flight Attendant
Atlasjet Airlines - Jeddah, SA
05.2007 - 12.2011
Bachelor's in Finance and Management Accounting -
Carlos Hilado Memorial State College
06.2002 - 05.2006
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