Salesforce
CONRADO BEJAR JR
Customer Support Specialist
Orani
Summary
Experienced with providing high-quality customer support across various channels. Utilizes strong problem-solving skills to address and resolve customer inquiries efficiently. Track record of excellent communication and maintaining positive customer relationships.
Overview
11
11
years of professional experience
1
1
Certification
2
2
Languages
Work History
Customer Support Specialist
Crescendo / Tapjoy
06.2021 - Current
- Provided timely assistance to customers via email, ensuring a high level of professionalism at all times.
- Utilized CRM systems effectively to track customer interactions, document detailed case notes, and access relevant account information quickly when needed.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
Customer Service Representative
Opsify / Evony
06.2019 - 05.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Customer Support Representative
EPerformax / EBay
10.2018 - 03.2019
- Maintained comprehensive knowledge of products and services, ensuring accurate information was provided to customers.
- Provided empathetic support for customers experiencing difficulties or dissatisfaction, resulting in improved loyalty.
- Managed high call volumes with focus on quality and efficiency, ensuring customer inquiries were resolved promptly.
Customer Service Teammate
TaskUs / Postmates
09.2016 - 03.2017
- Made average of 200-300 outbound calls per day.
- Achieved high levels of customer satisfaction by consistently exceeding expectations in responsiveness and empathy during interactions.
- Consistently exceeded performance metrics while maintaining a focus on providing excellent customer support.
Customer Service Representative
Teleperformance / Bissell
02.2015 - 05.2016
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Exceeded performance metrics by consistently providing high-quality support to clients.
- Developed comprehensive product knowledge, enabling effective upselling and cross-selling.
Education
Bachelor of Science - Civil Engineering
Technological Institute of The Philippines
Quiapo District, Metro Manila, Philippines04-2014
Skills
Customer service excellence
Product knowledge
Active listening
Quality assurance
Time management
Critical Thinking
Software
Helpshift
Zendesk
Microsoft Office Suite
Shopify
Certification
Microsoft Excel - Excel from Beginner to Advanced
Timeline
Microsoft Excel - Excel from Beginner to Advanced
01-2026
Customer Support Specialist
Crescendo / Tapjoy
06.2021 - Current
Customer Service Representative
Opsify / Evony
06.2019 - 05.2021
Customer Support Representative
EPerformax / EBay
10.2018 - 03.2019
Customer Service Teammate
TaskUs / Postmates
09.2016 - 03.2017
Customer Service Representative
Teleperformance / Bissell
02.2015 - 05.2016
Bachelor of Science - Civil Engineering
Technological Institute of The Philippines