CONNIE FRANCEE SY
Bacoor, Province Of Cavite
Summary
Accomplished professional with a proven track record at Philippine Savings Bank, excelling in customer service and loan processing. Demonstrated expertise in problem resolution and document management, enhancing customer satisfaction and streamlining loan approval processes. Skilled in team collaboration and maintaining professionalism under pressure, significantly contributing to sales and operational efficiency.
Overview
9
9
years of professional experience
Work History
Customer Service Associate
Philippine Savings Bank
Molino Bacoor Cavite
10.2015 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Identified upselling and cross-selling opportunities, contributing to increased sales.
Loan Processor
Philippine Savings Bank
Molino Bacoor Cavite
10.2015 - Current
- Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
- Ensured accuracy of client information, verifying data collected during the application process and updating records as needed.
- Assisted clients in understanding complex financial documents required for completing their loan applications successfully.
- Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants.
- Promoted a positive work environment through effective communication skills and teamwork initiatives.
Education
Bachelor of Science - Hotel And Restaurant Management
St. Dominic College of Asia
Bacoor, Province Of Cavite, Philippines04-2012
Skills
- Customer service
- Customer support
- Problem resolution
- Team collaboration
- Product knowledge
- Calm and professional under pressure
- Computer skills
- Document and records management
- Sales expertise
- Account management
Timeline
Customer Service Associate
Philippine Savings Bank
10.2015 - Current
Loan Processor
Philippine Savings Bank
10.2015 - Current
Bachelor of Science - Hotel And Restaurant Management
St. Dominic College of Asia