I am interested to learn and grow my skills, share my knowledge in the field where I will be part in your company
Connie Cabahug Briones
Summary
Accomplished Regional Manager with a proven track record at 2GO Express, Inc., enhancing market share and profitability through strategic business development and planning. Expert in operational management and cost reduction, leading to significant savings. Demonstrates exceptional team leadership and customer relations, driving brand growth and performance excellence.
Overview
27
27
years of professional experience
Work History
Regional Manager - Vismin
2GO Express, Inc.
03.2005 - 03.2024
- Developed and executed successful business plans that resulted in improved market share and profitability within the region.
- Boosted brand growth by adding agents and network partners.
- Evaluated competitor strategies to identify industry trends and gather market intelligence, informing strategic decision-making processes.
- Implemented cost-cutting measures across the region that led to significant savings without compromising service quality or employee satisfaction.
- Led cross-functional teams to achieve project deliverables on time and within budget, resulting in improved overall performance.
- Expanded regional presence by researching potential markets, developing strategic partnerships, and opening new locations.
Customer Service Cashier
Bayan Telecommunications Inc.
03.2004 - 02.2005
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Processed customer orders and accurately handled payment transactions.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Developed and managed relationships with customers to increase customer loyalty.
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
Cashier
Grand Regal Hotel
01.2002 - 03.2004
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from guests.
Cashier
Royal Mandaya Hotel
05.2000 - 03.2001
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Worked flexible schedule and extra shifts to meet business needs.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
FrontDesk Supervisor, Auditor
Durian Hotel Inc.
06.1997 - 04.2000
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Regular audit is done during graveyard shift, ensuring all transactions are accurate in accordance to company 2P's.
Education
Bachelor of Science - Accountancy
University of Mindanao
Davao City, Province Of Davao Del Sur, Philippines03.1997
Skills
Sales and marketing strategies
Operational management
Business development and planning
Sales Planning
Performance Management
Goals and performance
New Business Development
Cost Reduction
Brand Development
Customer Relations
Team Leadership
Sales Reporting
Business and Operations Analysis
Interests
Timeline
Regional Manager - Vismin
2GO Express, Inc.
03.2005 - 03.2024
Customer Service Cashier
Bayan Telecommunications Inc.
03.2004 - 02.2005
Cashier
Grand Regal Hotel
01.2002 - 03.2004
Cashier
Royal Mandaya Hotel
05.2000 - 03.2001
FrontDesk Supervisor, Auditor
Durian Hotel Inc.
06.1997 - 04.2000
Bachelor of Science - Accountancy
University of Mindanao