Connie Mallari
BPO Professional, Team Leader
Norzagaray, Bulacan
Summary
Organized Team Leader builds positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor.
Overview
12
12
years of professional experience
11
11
years of post-secondary education
Work History
Team Leader
TPG Telecom
Pasig
01.2018 - 12.2023
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Mentored and guided employees to foster proper completion of assigned duties.
- Built strong relationships with customers through positive attitude and attentive response.
Technical Support Representative (Telstra)
Teleperformance
Mandaluyong
03.2017 - 12.2017
Customer Service Representative (DISH)
Inspiro
Mandaluyong City
05.2016 - 03.2017
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Responded to customer requests for products, services, and company information.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Front of House Staff Member (Party Host)
Shakey's Lourders
Manila
01.2012 - 10.2014
Education
Hulo Elementary School
Mandaluyong City 06.2002 - 04.2007
Associate In Computer Technology -
Datamex Institute of Computer Technology
Blumentrit, San Juan City, Metro Manila 06.2008 - 04.2010
Mataas Na Paaralang Neptali A. Gonzales
Mandaluyong City 06.2003 - 04.2007
Skills
Key performance indicators
Performance improvement
Knowledgeable in KPIs
Employee Evaluation
Client Service
Technical Support
Daily workflow improvement
Accomplishments
- Supervised team of 16 staff members.
- Resolved product issue through consumer testing.
- Collaborated with team of leaders in the development of Nesting group.
Timeline
Team Leader
TPG Telecom
01.2018 - 12.2023
Technical Support Representative (Telstra)
Teleperformance
03.2017 - 12.2017
Customer Service Representative (DISH)
Inspiro
05.2016 - 03.2017
Front of House Staff Member (Party Host)
Shakey's Lourders
01.2012 - 10.2014
Associate In Computer Technology -
Datamex Institute of Computer Technology
06.2008 - 04.2010
Mataas Na Paaralang Neptali A. Gonzales
06.2003 - 04.2007
Hulo Elementary School
06.2002 - 04.2007