Connie Linggoy
Baguio City
Overview
10
10
years of professional experience
Work History
Real Time Analyst
Teleperformance Philippines
08.2022 - 11.2025
- Analyze real-time performance metrics to enhance operational efficiency in the contact center.
- Identify trends and provide actionable insights to improve service delivery and customer satisfaction.
- Collaborate with cross-functional teams to implement process improvements based on data-driven findings.
- Monitor call queues and workforce allocation for optimal customer support response during peak times.
Technical Support Agent
Teleperformance Philippines
06.2020 - 07.2021
- Delivered exceptional customer service and technical support to clients, resolving inquiries efficiently and effectively.
- Managed customer accounts and ensured accurate documentation for service requests and transactions.
- Trained new team members on customer service protocols and technical troubleshooting techniques.
- Utilized problem-solving skills to provide solutions tailored to customer needs, enhancing overall satisfaction.
Collection Service Representative
Teleperformance Philippines
07.2018 - 06.2020
- Engaged with customers to resolve outstanding payment issues while maintaining a positive company image.
- Achieved collection targets through effective communication and negotiation skills.
- Provided high-quality customer service during all interactions, fostering long-term client relationships.
- Maintained detailed records of customer interactions and collection efforts.
Customer Service Representative
Sitel Philippines
08.2015 - 01.2018
- Facilitated smooth communication between the company and customers to handle inquiries and complaints.
- Provided detailed product information to help customers make informed purchasing decisions.
- Monitored customer feedback and collaborated with management to enhance service quality.
- Developed a strong understanding of product lines to address customer needs effectively.
Education
Bachelor of Science - Agri-Business
Benguet State University
04.2015
Skills
- Microsoft Office Suite expertise
- Data interpretation, analysis, and reporting
- Data entry and documentation
- Product management
- Customer service excellence
- Technical support proficiency
- Meticulous and detail-oriented professional with an eye for accuracy
- Quick to embrace challenges and changes in priority, providing significant results and high levels of accuracy
- An effective written and verbal communicator with the ability to convey information
- Able to prioritize tasks effectively, ensuring efficient allocation of time and resources to maximize productivity
Timeline
Real Time Analyst
Teleperformance Philippines
08.2022 - 11.2025
Technical Support Agent
Teleperformance Philippines
06.2020 - 07.2021
Collection Service Representative
Teleperformance Philippines
07.2018 - 06.2020
Customer Service Representative
Sitel Philippines
08.2015 - 01.2018
Bachelor of Science - Agri-Business
Benguet State University