Connie Licyag
Lagawe, Province Of Ifugao
Summary
A hospitable and adaptable professional with a proven track record in customer service at Garden Breeze Hotel. Skilled in time management and maintaining high standards of cleanliness, I consistently enhance guest satisfaction through personalized service and efficient operations. Recognized for my ability to resolve inquiries promptly, ensuring a positive experience for all clients.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Tailor/ Sewer
Self Employed
12.2024 - Current
- Maintained a clean and organized workspace, promoting safety and efficiency in operations.
- Enhanced customer satisfaction by providing personalized tailoring services and alterations.
- Maintained sewing machines and equipment, ensuring optimal performance for precise workmanship.
- Achieved high customer satisfaction ratings, consistently receiving positive feedback for fit and style.
Housekeeper
Garden Breeze Hotel
03.2022 - 08.2024
- Maintained cleanliness and sanitation standards in guest rooms and common areas.
- Performed thorough cleaning tasks using appropriate tools and materials.
- Assisted with laundry services, ensuring timely processing of linens and towels.
- Implemented efficient cleaning routines to enhance overall productivity.
- Developed familiarity with safety protocols and proper use of cleaning equipment.
Booking Clerk
Ohayami Trans
07.2011 - 10.2011
- Responsible in issuing bus tickets for travel and processing payments.
- checking real-time availability for flights.
- Handling costumer complaints, managing last-minute changes and re-booking services during delays or cancellation.
- Maintained accurate records of bookings and cu
- Resolved customer inquiries promptly to enhance service quality.
Waitress/Restaurant Server
Four Brothers Restaurant
03.2011 - 05.2011
- Monitored cleanliness of dining area and ensured compliance with health standards, promoting safe environment.
- Kept server areas clean and stocked to increase efficiency while working tables.
- provides friendly personalized service by greeting guest, taking orders and delivering food.
Education
Diploma in Hotel And Restaurant Management -
Ifugao State University
Lagawe, Province Of Ifugao, Philippines03-2012
Skills
- Time Management
- Costumer Service
- Work Independently
- Adaptability and flexibility
- Friendly, Courteous and service oriented
Accomplishments
- Worked 2 overtime hours during the holiday season at the request of management.
- Cleaned and replenished supplies for up to 4 rooms per shift.
Certification
- Supreme Hotel On the Job Training - October 28, 2021- February 4, 2012.
,
- Bangao, Buguias, Benguet, Garden Breeze Hotel - March 15, 2022- August 30, 2024
Timeline
Tailor/ Sewer
Self Employed
12.2024 - Current
Housekeeper
Garden Breeze Hotel
03.2022 - 08.2024
Booking Clerk
Ohayami Trans
07.2011 - 10.2011
Waitress/Restaurant Server
Four Brothers Restaurant
03.2011 - 05.2011
Diploma in Hotel And Restaurant Management -
Ifugao State University