CONNIE LATO
Credit Bureau Disputes Analyst
Santa Maria, Province Of Bulacan
Summary
Experienced Credit Bureau Specialist dedicated to optimizing operational efficiency and ensuring accuracy through strict process compliance. Skilled at resolving complex issues and paying meticulous attention to detail for successful outcomes. Exceptional communicator with strong time management, administrative, and customer service capabilities.
Overview
6
6
years of professional experience
4
4
Certifications
Work History
Credit Bureau Specialist-Agent
Alorica
01.2020 - Current
- Improved customer satisfaction rates through problem-solving and efficient complaint resolution.
- Increased efficiency by automating routine tasks with accurate reporting to credit bureaus
- Followed all company policies and procedures to deliver quality work.
- Championed the response in email inquires that streamlined workflows across multiple departments.
- Collected, arranged, and input information into database system accurately and efficiently.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
- Oversaw compliance with regulatory requirements, maintaining company's reputation.
- Boosted team productivity by implementing collaborative communication platform.
Customer Service Representative
CONCENTRIX
10.2020 - 11.2020
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Packing Department
North Asia Central Manpower Services Inc
04.2017 - 06.2017
Trimmer & Button Sewer
Sewing Company
04.2015 - 06.2015
Education
Bachelor of Science - Biology
Completed 1st year college-UNDERGRADUATE
COLLEGE ACHIEVEMENTS:
* OBEX 3 Outcomes- Based Education Exposition Day of Tertiary Education Department (Presentor, 2019)
* 3rd Best OBE Project Design (Project leader,2019)
- 1.25 GPA
Science, Technology, Engineering and Mathematics Strand -
GPA: 90
Junior high school completer -
- Completed with high honors
- Been part of Special Program in the Arts specialist, three years in Music and one year in Theatre
- GPA: 92
- Graduated with two awards
- Medal and certificate for Girls Scout of the Year
- Certificate for YES-O as treasurer
- Conduct awardee
Skills
Effective communication
Organizational time strategies
Customer service expertise
Quality assurance
Team collaboration
Analytical thinking
Expert problem solving
Root-cause analysis
Documentation management
Multitasking
Meticulous attention to detail
Certification
Top performer Agent
Accomplishments
- OBEX 3 Outcomes- Based Education Exposition Day of Tertiary Education Department, Presenter, 2019
- 3rd Best OBE Project Design, Project Leader, 2019
- Best in Research, 2018
- Perfect Attendance, 2017
- Conduct Awardee, 2017
- With Honors, 2017
- With Honors, 2016
- 2nd Place in Badminton Intramurals, 2015
- Student Teacher, 2015
- 1st in Battle of the Bands, Main Vocalist, 2015
- 3rd Place Paligsahan sa Awiting Filipino, 2015
- 3rd Place Paglikha ng Slogan, 2015
- Best in Health, 2016
- 3rd Place in Food Festival, 2014
- 3rd Place in UN Group Singing, 2014
- Participation to Korean Language Training Program, 2016
- Completed OJT in Dr. Cabuco Hospital, Assigned at the Laboratory
Personal Information
- Age: 26
- Height: 5'3"
- Weight: 55 kg
- Father's Name: Johnny Lato
- Mother's Name: Luisa Lato
- Date of Birth: 12/19/99
- Gender: Female
- Marital Status: Single
- Religion: Christian Catholic
Leadership Experience
Floor Director, Muzon National High School Special Program in the Arts, 2011-2013
Timeline
Top performer Agent
03-2025
Q4 Top Performer Incentive Qualifier
12-2024
Q3 Top Performer Incentive Qualifier
09-2024
Q2 Top Performer Incentive Qualifier
06-2024
Customer Service Representative - CONCENTRIX
10.2020 - 11.2020
Credit Bureau Specialist-Agent - Alorica
01.2020 - Current
Packing Department - North Asia Central Manpower Services Inc
04.2017 - 06.2017
Trimmer & Button Sewer - Sewing Company
04.2015 - 06.2015
First City Providential College - Bachelor of Science, Biology
Immaculate Conception Polytechnic - Science, Technology, Engineering and Mathematics Strand,
Muzon National High School - Junior high school completer,
Benito Nieto Elementary School - ,