Connie Alido
Cabuyao
Summary
Experienced individual with multi-tasking and research skills with 8 years of experience developing and implementing call center policies and excellent customer service to improve customer satisfaction. Coming with excellent communication and interpersonal skills as an IT system expertise.
In-order for me to fully utilize my IT skills, I am seeking a challenging career with a progressive organization that provides an opportunity to capitalize my technical skills and abilities in the field of Information Technology.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level VA position. Ready to help team achieve company goals.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
7
7
years of professional experience
Work History
Associate Software Engineer
Accenture Philippines Inc.
Remote
02.2023 - 05.2023
- Collaborated with cross-functional teams to design and implement software solutions.
- Developed scalable web applications using Java and Spring framework.
- Optimized existing codebase, improving application performance and reliability.
- Analyzed work to generate logic for new systems, procedures and tests.
- Built databases and table structures for web applications.
- Designed and developed forward-thinking systems that meet user needs and improve productivity.
Collections Representative
Synchrony Philippines
Remote
01.2021 - 06.2021
- Managed high-volume collections efforts to reduce outstanding receivables.
- Developed payment plans for customers, enhancing repayment rates and customer satisfaction.
- Counseled debtors on payment options and arranged installment agreements.
- Improved collections efficiency by implementing strategic negotiation techniques and customer service skills.
- Played a key role in reducing account aging by proactively identifying at-risk accounts and initiating early intervention measures.
- Handled highly sensitive information responsibly while maintaining strict confidentiality standards.
Technical Support
iQor Philippines
Remote
04.2019 - 01.2021
- Provided technical support for plant operations, troubleshooting issues and ensuring efficient production.
- Provided technical support to clients, addressing issues promptly and maintaining positive working relationships.
- Enhanced customer satisfaction by providing timely and accurate Level 2 technical support.
Technical Support
Sitel Philippines
Ortigas City
07.2016 - 01.2019
- Increased repeat business with exceptional customer service and expert technical support.
- Provided technical support to development teams and debugged test systems.
- Provided technical support to clients, resolving software-related issues in a timely manner.
- Streamlined the technical support process for improved customer experience and reduced wait times.
Education
Bachelor of Science - Information Technology
STI ACADEMIC CENTER CALOOCAN
01.2016
Associate in Arts - undefined
LEYTE NORMAL UNIVERSITY
01.2002
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Attention to detail
- Flexible and adaptable
- Multitasking
- Critical thinking
- Computer skills
- Calm under pressure
- Active listening
- Problem resolution
- Verbal communication
- Decision-making
- Organization and time management
Timeline
Associate Software Engineer
Accenture Philippines Inc.
02.2023 - 05.2023
Collections Representative
Synchrony Philippines
01.2021 - 06.2021
Technical Support
iQor Philippines
04.2019 - 01.2021
Technical Support
Sitel Philippines
07.2016 - 01.2019
Associate in Arts - undefined
LEYTE NORMAL UNIVERSITY
Bachelor of Science - Information Technology
STI ACADEMIC CENTER CALOOCAN
KEY SUMMARY
- Full Name: Alido, Connie
- Total Experience: 6 years and 8 months
- Total IT Relevant Experience: 13 months
- Nationality: Filipino
- Present Location: 50 Carpena St., Poblacion Uno, Cabuyao Laguna
- Contact Number and Email Address: 09532294471, conniealido050906@gmail.com