Photography
Hi, I’m
Alex Johnson Waje
Salmasan
DINALUPIHAN
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
4
years of professional experience
5
years of post-secondary education
1
Certification
Work History
DCX Ph Inc. Angeles City , Pampanga
Marketing Assistant / CSR- Promotional Industry
09.2022 - Current
Job overview
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
ACQUIRE- Shore SolutionsMandaluyong City
AT&T Mobility Care - CSR/Sales (Business Account)
09.2021 - 03.2022
Job overview
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Closed lucrative sales deals using strong negotiation and persuasion skills.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
GENPACT Ph Inc.Balanga City
Process Associate- Health Care Account
02.2020 - 02.2021
Job overview
- Collected, arranged, and input information into database system.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Devised and implemented processes and procedures to streamline operations.
- Gathered, organized and input information into digital database.
Education
Bataan Peninsula State University- Dinalupihan Dinalupihan, Bataan, Philippines
Bachelor of Secondary Education from Major in Social Studies
06.2015 - 12.2019
University Overview
- Member of MALASIMBO Publications
- Elected to Vice-President for Music Society-Live Band Org in 2019
Skills
Business communications
Records and database administration
Organization, prioritizing and multi-tasking
Patient-focused quality service
Certification
Lean Six Sigma - White Belt Certified
Interests
Literary Writing
Timeline
Lean Six Sigma - White Belt Certified
05-2023
Marketing Assistant / CSR- Promotional Industry
DCX Ph Inc.
09.2022 - Current
AT&T Mobility Care - CSR/Sales (Business Account)
ACQUIRE- Shore Solutions
09.2021 - 03.2022
Process Associate- Health Care Account
GENPACT Ph Inc.
02.2020 - 02.2021
Bataan Peninsula State University- Dinalupihan
Bachelor of Secondary Education from Major in Social Studies
06.2015 - 12.2019