Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic
Conchita Maria    Villar

Conchita Maria Villar

Virtual Assistant Customer Service Specialist Technical Support Rep Healthcare Associate Sales Agent Claims Telemarketer
Tayabas

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Detail-oriented Customer Associate /Billing Specialist with extensive experience in telecommunications, retail and customer service.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Virtual Customer Service professional position. Ready to help team achieve company goals.

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

17
17
years of professional experience
3
3
years of post-secondary education

Work History

Customer Service Representative, TSR, Sales Agent

ASURION (Verizon)
Sta Rosa Laguna
10.2020 - 12.2024
  • Order Processing /Warranty Claim Processing/Troubleshooting/Account Management
  • Manage account recievable
  • Evaluated customer issues and caller trends to determine areas in need of improvement and implement proactive corrections.
  • Translated complex technical issues into digestible language for non-technical users.
  • Identified potential sales and cross-selling opportunities and informed supervisor.
  • Multitasked to handle diverse customer needs in high-volume setting, prioritizing tasks to keep up with challenging deadlines.

Senior Customer Service Professional/Billing Specialist

IQOR (T-MOBILE Business Acct.)
Sta Rosa Laguna
03.2019 - 08.2020
  • Handles account inquiry, endorsement to back office for repair activation assistance Answer and provide timely feedback through email or chat, explain t bill for costumers understanding and make necessary adjustment if needed.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Boosted sales revenue by skillfully promoting diverse service options.
  • Developed customer service policies and procedures to meet and exceed industry service standards.

Customer Service Associate /Sales Associate

CONVERGYS (ATT )
Alabang Muntinlupa
03.2018 - 12.2018
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Handled billing and payment issues following guidelines, resolving disputes properly.
  • Responded to customer calls and emails to answer questions about products and services.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Healthcare Customer Service Representative

RESULTS (WELLCARE ACCOUNT,DME PROVIDER
Lipa City Batangas
08.2017 - 02.2018
  • Identified, analyzed, and researched systemic issues and made recommendations for resolution.
  • Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
  • Supported accounts receivable operations within assigned functions.
  • Took copayments and compiled daily financial records.
  • Gathered information, assessed and fulfilled callers' needs and educated on important policies and procedures.
  • Entered patient demographic and insurance data into electronic medical record system.
  • Verified insurance eligibility and coverage for patients.
  • Filed and maintained patient records in accordance with HIPAA regulations.

Customer Care Executive/Senior Customer Service Professional/Billing Clerk

ALORICA (Comcast)
Lipa City Batangas
12.2016 - 11.2017
  • Account Inquiry/Sales Processing/Account Management Costumer Service Representative/Sales Agent
  • Responded to customer calls and emails to answer questions about products and services.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Responded to customer requests for products, services, and company information.

Cashier

D Angelo Restaurant Singapore
01.2010 - 01.2015
  • Experience as a cashier in both restaurant and retail environments
  • Adept at managing cash and credit salestransactions, balancing registers, and ensuring accurate transaction

Customer Service Professional

DUBAI MALL OF THE EMIRATES (TOMMY HILFIGER, OILILY)
01.2008 - 01.2010
  • Help customers find the products they want, offer advice and answer questions, not just about the store's products and prices but also issues like stock availability or any special promotions that may be running
  • Arrange ordering and delivery.

Education

Bachelor of Science - Computer Science

Aquinas University of Legazpi City
Rawis,Legazpi City Albay
06.1996 - 03.1999

Skills

Good Communicationundefined

Additional Information

COVER LETTER


Hi, My name is Conchita Maria Villar 44 yrs of age residing here in Tayabas,Quezon Province

I am working independently as a single mom with 5 kids,Eldest is 21 and youngest is 5 .

My interest include graphic design cooking and watching upskill videos.


I found my passion in freelancing,virtual support when I realize that theres a lot of benefits

and advantages in working at home just to mention a few flexibility by creating my own schedule.Remote work allows me to achieve my goal Work,Life and Balance.Increased productivity by reducing the effort of preparation and travel, fewer work distraction and I was able to focus on my passion in graphics ,video creation design through Canva and Google and in a way helped me unlock another skill that helped on generating another source of income.


My 7 years of experience taught me the importance of organization for completing the assignment.

My ability to received commendations and awards for generating exceptional outcomes with Costumer Relations,Multi- tasking tech support billing and admin duties was significantly impacted by my ability to stay organized.


My prior position as Remote Costumer Service Specialist, Tech Support,Claims and Warranty Account

Management helped me developed strong organizational and communication skills,My daily duties included managing accounts,handles customer queries,troubleshooting network and devices I would

confidently say that I can make an immediate impact on your Its not just my background in leading successful projects,but also my passion for the industry that drives me to succeed.



Timeline

Customer Service Representative, TSR, Sales Agent

ASURION (Verizon)
10.2020 - 12.2024

Senior Customer Service Professional/Billing Specialist

IQOR (T-MOBILE Business Acct.)
03.2019 - 08.2020

Customer Service Associate /Sales Associate

CONVERGYS (ATT )
03.2018 - 12.2018

Healthcare Customer Service Representative

RESULTS (WELLCARE ACCOUNT,DME PROVIDER
08.2017 - 02.2018

Customer Care Executive/Senior Customer Service Professional/Billing Clerk

ALORICA (Comcast)
12.2016 - 11.2017

Cashier

D Angelo Restaurant Singapore
01.2010 - 01.2015

Customer Service Professional

DUBAI MALL OF THE EMIRATES (TOMMY HILFIGER, OILILY)
01.2008 - 01.2010

Bachelor of Science - Computer Science

Aquinas University of Legazpi City
06.1996 - 03.1999
Conchita Maria VillarVirtual Assistant Customer Service Specialist Technical Support Rep Healthcare Associate Sales Agent Claims Telemarketer