CONCEPCION AGAN
BANKER
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
UNIVERSAL ASSOCIATE NEW ACCOUNT
Eastwest Banking Corporation
2023.03 - 2023.06
- Strengthened client relationships with exceptional communication skills and proactive problem-solving abilities.
- Established rapport with new clients to increase satisfaction and loyalty.
- Handled various accounting transactions.
- Monitored and verified suspicious activity on customer accounts.
Universal Associate Bank Teller
Eastwest Banking Corporation
2019.10 - 2023.03
- Performed account maintenance by closing out accounts and changing customer addresses.
- Processed wide variety of retail banking transactions for personal and commercial customers.
- Executed wire transfers, stop payments and account transfers.
- Received mortgage, loan or public utility bill payments, verifying payment dates and amounts due.
Branch Operation Associate
Eastwest Banking Corporation
2016.10 - 2019.09
- Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
- Reduced errors in customs declarations by conducting thorough reviews of paperwork prior to submission.
- Completed accurate data input or corrections into computer files.
- Provided detailed documentation on audit findings, facilitating swift corrective action when necessary.
- Reduced the risk of fraud by implementing effective internal controls and monitoring systems.
- Maintained confidentiality, handling sensitive information discreetly throughout all stages of the audit process.
- Prepared working papers, reports and supporting documentation for audit findings.
Bank Teller
Chinabanking Corpration
2011.01 - 2014.04
- Executed wire transfers, stop payments and account transfers.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Processed loan payments accurately, contributing to the overall efficiency of branch operations.
- Provided customer records, account statements and copies of checks.
Skills
Interpersonal Communication
Customer service excellence
New Account Setup
Vault Monitoring
Compliance, banking laws, and regulations
Multitasking Abilities
Analytical Thinking
Financial Statements
Cash Supply Orders
Team building
Task Prioritization
Relationship building and management
Bank Deposits
Sorting and Filing
Discrepancy Resolution
Customer Service
Timeline
UNIVERSAL ASSOCIATE NEW ACCOUNT
Eastwest Banking Corporation
2023.03 - 2023.06
Universal Associate Bank Teller
Eastwest Banking Corporation
2019.10 - 2023.03
Branch Operation Associate
Eastwest Banking Corporation
2016.10 - 2019.09
Bank Teller
Chinabanking Corpration
2011.01 - 2014.04