Comfort Alipala
Aganan
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. Detail-oriented professional with bilingual abilities combines with integrity as frontline corporate representative. Well-educated and poised with superior communication skills.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
Work History
Concierge/Shift Coordinator
JD Power and Associates USA SmartDigital Division
9 2016 - 8 2023
- Contacted prospect buyers and lessees and gathered vital information on their preference and eligibility in purchasing a vehicle
- Supervised a Customer Service Team
- Coordinated agent schedules.
Customer Service Representative/Technical Support
T-Mobile
06.2010 - 08.2016
- Hotline assistant who answered customers' bill query, took payment and explained product descriptions
- Troubleshooted phones.
Technical Support/Telemarketer (B2C)
Dish Network
06.2006 - 06.2010
- Sold Dish
- Troubleshooted remote and receivers.
Education
Bachelor of Science in Special Education -
Central Philippine University
06.2004 - 05.2008
Skills
Customer Service
Supervisory Skills
Schedule Coordination
Proficient in remote work practices, including effective communication, task management, and collaboration across virtual teams
Experienced in utilizing remote work tools, and platforms to facilitate seamless workflow and productivity
Proficient in Zoho CRM for customer relationship management and sales tracking
Experienced in utilizing cloud-based telephony systems for efficient communications and call management
Proficient in Microsoft 365 Suite for email, document management, collaboration and productivity tools
Awards
Most Promising Feature Writer 2004 by The Philippine Information Agency
Timeline
Customer Service Representative/Technical Support
T-Mobile
06.2010 - 08.2016
Technical Support/Telemarketer (B2C)
Dish Network
06.2006 - 06.2010
Bachelor of Science in Special Education -
Central Philippine University
06.2004 - 05.2008
Concierge/Shift Coordinator
JD Power and Associates USA SmartDigital Division
9 2016 - 8 2023
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