Colyn Marie G. Dolor
Poro, City of San Fernando
Summary
Motivated individual with experience in customer service, offering unique blend of analytical and interpersonal skills, ready to learn and grow in dynamic business environment. Brings foundation in market analysis and customer relationship management, ensuring quick adaptation to industry demands. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
2025
2025
years of professional experience
Work History
Freelance Business Development Executive
Mushy Things Dubai
02.2024 - 09.2024
- Communicated directly with customers and partners to build strong business networks and relationships.
- Provided exceptional customer service by promptly addressing client concerns and resolving issues as they arose.
- Managed a portfolio of accounts, ensuring timely delivery of products/services while maintaining high levels of customer satisfaction.
- Collaborated with cross-functional teams to identify opportunities for product improvement, driving innovation in the company's offerings.
- Increased client base by identifying and pursuing new business opportunities through market research and networking.
- Stayed current on company offerings and industry trends.
- Kept detailed records of daily activities through online customer database.
PUBLIC ASSISTANCE REPRESENTATIVE (PAD SUPPORT STAFF)
Office of the Vice President of the Philippines (PAD)
08.2021 - 06.2022
- As a Public Assistance Representative I was in-charge of answering emails, phone calls, and inquiries regarding the medical assistance program of the OVP
- I see to it that all the corresponding requirements of the clients to avail the Medical Assistance Program of the government are complete, correct and are authentic
- I was also responsible for the management of the email of the Vice President
- Answering and forwarding all the queries and requests of our fellow Filipino people to the division in charge
- I also handle the email for non-medical requests, in which I am responsible for Inter Agency Referral of Requests
- I always see to it to maintain a spreadsheet to keep track of all the answered and referred emails
CABIN CREW
Flydubai
05.2015 - 11.2017
- As a cabin crew member, we provide excellent customer service to passengers while ensuring their comfort and safety throughout the flight
- We are trained to deal with security and emergency situations which may arise and can administer first aid to passengers
- As a cabin crew member, we also ensure that all emergency equipment is in working order prior to take off and that there are enough supplies on board
- We help passengers board the plane and give a demonstration of safety procedures and equipment
- We strive to make the flying experience pleasant for passengers
ADMINISTRATIVE ASISSTANT cum RECEPTIONIST
Mediaquest Corp.
11.2013 - 04.2015
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
HOSTESS/RECEPTIONIST
Atlantis the Palm Dubai
02.2013 - 10.2013
- Greets and seats guests, presents menus to guests, informs them of special catch and soup
- Treats all guest in a manner to ensure their complete satisfaction
- Always strives to exceed expectations
- Runs the floor plan board
- Takes guest information and quotes wait times to guests accurately when tables are not immediately available
NURSE RELIEVER
Bethany Hospital Incorporation
08.2012 - 12.2012
- Assessing patient’s condition and planning and implementing patient care plans
- Treating wounds and providing advanced life support
- Assisting physicians in performing procedures
- Observing and recording patient vital signs
- Responding to life-saving situations, using nursing standards and protocols for treatment
RN HEALS NURSE/ PUBLIC HEALTH NURSE
Rural Health Center of Pres. Roxas Capiz
- Serves patients by visiting homes, determining patient and family needs; developing health care plans; providing nursing services and treatments
- Helps the community healthcare team by coordinating assessment, planning and providing of needed health and related services
- Provides health information by instructing family in care and rehabilitation of patient; maintaining health and prevention of disease for family members
Education
Bachelor of Science - Nursing
FILAMER CHRISTIAN UNIVERSITY
01.2011
Secondary Education -
ST. JOSEPH DIOCESAN SCHOOL
01.2007
Skills
- Computer Skills
- Team Work
- Customer Service
- Microsoft Excel
- Microsoft Powerpoint
- Compassion and empathy
- Team coordination
- Licensed RN
- Decision-making
- Vendor management
Personal Information
- Height: 5’3
- Weight: 55kgs
- Date of Birth: 10/03/90
Hobbies and Interests
- Travel
- Arts
- Photography
- Learning
- Movies
- Phone
Timeline
Freelance Business Development Executive
Mushy Things Dubai
02.2024 - 09.2024
PUBLIC ASSISTANCE REPRESENTATIVE (PAD SUPPORT STAFF)
Office of the Vice President of the Philippines (PAD)
08.2021 - 06.2022
CABIN CREW
Flydubai
05.2015 - 11.2017
ADMINISTRATIVE ASISSTANT cum RECEPTIONIST
Mediaquest Corp.
11.2013 - 04.2015
HOSTESS/RECEPTIONIST
Atlantis the Palm Dubai
02.2013 - 10.2013
NURSE RELIEVER
Bethany Hospital Incorporation
08.2012 - 12.2012
Secondary Education -
ST. JOSEPH DIOCESAN SCHOOL
RN HEALS NURSE/ PUBLIC HEALTH NURSE
Rural Health Center of Pres. Roxas Capiz
Bachelor of Science - Nursing
FILAMER CHRISTIAN UNIVERSITY
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