COLLETE D. MUNOZ
Batangas
Summary
Experienced IT Analyst with background in Customer Service, implementing understandable and efficient way to help end users. Strong skills in problem-solving, analytics, and team collaboration are highlighted. Notable impact includes streamlining processes and enhancing system performance for end users. Relying on depth of knowledge about IT Related articles and excellent communication skills to drive business efficiency and productivity.
Overview
6
6
years of professional experience
Work History
IT Analyst
HCL Technologies
Taguig city
03.2024 - Current
- Provides first level support for system issues,account issues and hardware issues using different tools to check such as Entra, ServiceNow, Intune and etc.
- Make sure that end user understand technical information and provides outmost support regarding the concern for users.
- Collaborated with cross-functional teams to troubleshoot IT issues effectively.
- Developed and maintained technical documentation for software applications.
- Implemented data management strategies to ensure data integrity and security.
Customer Care/Billing/Sales Agent
Concentrix CVG
Makati City
02.2022 - 09.2023
- Tier 3 account that handles support for Billing, Technical support and Sales
- Collaborated with team members to meet sales targets and improve service.
- Resolved customer complaints efficiently while maintaining professionalism.
- Engaged positively with each customer, providing professional, and polite support for sales and service needs.
Administrative Assistant
Easyway Inc
Pasay City
01.2022 - 02.2022
- Assisted in maintaining office supplies and inventory levels.
- Supported team communication through email correspondence and phone calls.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
Call Center Agent
Apex Global Company
Balayan Batangas
06.2021 - 12.2021
- Outbound caller providing and gathering information for possible compensation offered by the company and law
- Assisted customers with inquiries and product information efficiently.
- Managed high call volumes while maintaining quality service standards.
Cashier
JCW Outsourcing and Management
Balayan Batangas
02.2020 - 08.2020
- Processed customer transactions accurately and efficiently at Waltermart Department store
- Managed cash register operations while ensuring a balanced till at the end of shifts.
- Assisted customers with inquiries, providing knowledgeable and friendly service.
- Handled returns and exchanges according to company policies and procedures effectively.
- Monitored inventory levels, restocking items as necessary to meet customer demand.
Education
1ST YEAR COLLEGE - CIVIL ENGINEERING
UNIVERSITY OF BATANGAS
08.2020 - 12/2020
SENIOR HIGH SCHOOL GRADUATE - Science, Technology, Engineering And Mathematics
IMMACULATE CONCEPTION COLLEGE
Balayan, Batangas 08.2017 - 12/2019
Skills
- ABILITY TO WORK INDEPENDENTLY AND AS A GROUP
- HARDWORKING PERSON
- FAST LEARNER
- KNOWLEDGE IN MICROSOFT OFFICE
- RELIABLE
- FLEXIBLE
- CAN HANDLE ONE TASK TO ANOTHER
Self Description
I AM WELL ORIENTED, DISCIPLINED AND A HELPFUL PERSON, I CAN DEAL WITH PEOPLE AT DIFFERENT LEVELS, WITH SKILLS BOTH ORAL AND WRITTEN COMMUNICATIONS. I CAN ADAPT EASILY TO ANY ENVIRONMENT GIVEN.
Personal Information
- Age: 25
- Citizenship: FILIPINO
- Date of Birth: 10/17/2000
- Gender: FEMALE
- Marital Status: SINGLE
- Religion: ROMAN CATHOLIC
- Place of Birth: MANILA
References
Available upon request.
Timeline
IT Analyst
HCL Technologies
03.2024 - Current
Customer Care/Billing/Sales Agent
Concentrix CVG
02.2022 - 09.2023
Administrative Assistant
Easyway Inc
01.2022 - 02.2022
Call Center Agent
Apex Global Company
06.2021 - 12.2021
1ST YEAR COLLEGE - CIVIL ENGINEERING
UNIVERSITY OF BATANGAS
08.2020 - 12/2020
Cashier
JCW Outsourcing and Management
02.2020 - 08.2020
SENIOR HIGH SCHOOL GRADUATE - Science, Technology, Engineering And Mathematics
IMMACULATE CONCEPTION COLLEGE
08.2017 - 12/2019