COLLEN DUNGOG
Cebu City
Summary
Detail-oriented operations professional experienced in accounts receivable, billing, customer service, sales operations, and healthcare administration. Manages cross-functional processes and streamlines workflows while ensuring accuracy in high-volume settings. Skilled in CRM platforms, invoice management, payment follow-ups, and HIPAA compliance, dedicated to enhancing operational efficiency and client satisfaction.
Overview
4
4
years of professional experience
Work History
Virtual Assistant | Accounts Receivable & Billing
Highline Integrated Security
, Cebu
03.2026 - 07.2026
- Managed accounts receivable, billing, and collections.
- Processed invoices and reconciled billing records for accuracy.
- Monitored aging reports and conducted payment follow-ups.
- Coordinated with finance and AP teams using Simpro.
- Managed client communications and resolved billing inquiries.
- Prepared daily payment and financial activity reports.
Customer Service Representative
(RESPIRE) Strategic Office Support
Lahug, Cebu
11.2024 - 03.2026
- Facilitated high-volume calls using 3CX for troubleshooting and confirming order status, improving customer satisfaction.
- Provided real-time updates and managed escalations via Microsoft Teams to address client concerns effectively.
- Processed multi-state respiratory orders and verified eligibility via Brightree to ensure timely fulfilment.
- Medical Documentation: Prior authorisations, CMNs, and LMNs to ensure insurance approval.
- Data Management: Maintained Excel trackers and activity logs for audit compliance.
Team Leader
New Era
, Cebu
12.2023 - 10.2024
- Led 10-person team (closers/checkers) to achieve operational targets, enhancing overall team efficiency.
- Conducted performance reviews to identify improvement areas, fostering a culture of continuous development within the team.
- Mentored staff on CRM workflows and organisational practices, improving team competency and workflow adherence.
- Sales Tracking: Developed advanced Excel systems for precise performance monitoring.
- Developed expertise in DME products to effectively communicate features and benefits to clients.: Maintained deep product knowledge to communicate features/benefits effectively.
Customer Service and Audits
Maxsip Asia (Freelance)
09.2023 - 12.2023
- Conducted onshore audits while responding to customer service calls to address inquiries promptly.
- Facilitated resolution of customer inquiries through basic technical troubleshooting assistance.
- Created escalation tickets to ensure timely resolution of customer issues.
CS Associate
Amazon Operation Service
Cebu City, Cebu
09.2022 - 09.2023
- Delivered comprehensive support through chat, call, and email to enhance customer satisfaction.
- Specialised in concession abuse prevention, ensuring adherence to policies and improving customer service quality.
- Identified and resolved customer needs promptly and efficiently.
- Provided exceptional customer service, resolving queries promptly to maintain high satisfaction levels.
- Assisted associated departments with clerical and administrative support.
Education
Bachelor of Fine Arts -
University of San Carlos
01-2022
Secondary - Major in Painting
Saint Alphonsus Catholic School
01-2011
Primary -
Lapu-Lapu City Central School
01-2006
Skills
Software & Systems
- Accounts Receivable (AR)
- Billing & Invoicing
- Collections management
- Invoice reconciliation
- Order Processing
- Prior authorisation
- Medical necessity certification
- Medical necessity letter
- Respiratory Medical Supply Chain
- Multi-State Insurance Verification
- Brightree
- Simpro CRM
- Vtiger CRM
- 3CX
- Microsoft Teams
- Advanced Microsoft Excel
- Data management
- Microsoft Office
- Google Workspace
- HIPAA Compliance
- Training and onboarding
- Client Communication
- Time Management
- Time Management
Custom
Collen Dungog, +6345-331-9683, collendungog95@gmail.com, 09224023902, jesse.ambrosia@yahoo.com, Padriga St. Asiatown IT Park, Cebu City, Cebu, 6000, Philippines
Timeline
Virtual Assistant | Accounts Receivable & Billing
Highline Integrated Security
03.2026 - 07.2026
Customer Service Representative
(RESPIRE) Strategic Office Support
11.2024 - 03.2026
Team Leader
New Era
12.2023 - 10.2024
Customer Service and Audits
Maxsip Asia (Freelance)
09.2023 - 12.2023
CS Associate
Amazon Operation Service
09.2022 - 09.2023
Bachelor of Fine Arts -
University of San Carlos
Secondary - Major in Painting
Saint Alphonsus Catholic School
Primary -
Lapu-Lapu City Central School