COLLEEN ERIKA Buenaventura
Summary
Dynamic Call Center Agent with a proven track record. Excelling in customer inquiry resolution and complaint handling. Leveraging active listening and multi-channel support, I foster strong customer relationships, enhancing satisfaction and loyalty. Committed to maximizing efficiency and delivering exceptional service in every interaction.
Overview
5
5
years of professional experience
2021
2021
years of post-secondary education
Work History
Call Center Agent
Intouch
Cubao, QC
05.2023 - Current
- Assisted customers with inquiries, issues and complaints via telephone, email and chat.
- Greeted customers in a professional and courteous manner.
- Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships.
Call Center Agent
Concentrix
Bridgetown
10.2022 - 04.2023
- Identified customer needs by asking probing questions and actively listening to responses.
- Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.
Call Center Agent
Alorica
Cubao, QC
01.2021 - 09.2022
- Provided exceptional customer service by resolving inquiries and complaints, enhancing overall client satisfaction and loyalty.
- Developed strong relationships with customers through effective communication skills.
Education
Pres. Diosdado P. Macapagal Memorial High School
Angat, Philippines Skills
- Customer inquiry resolution
- Complaint handling
- Active listening
- Multi-channel support
Timeline
Call Center Agent
Intouch
05.2023 - Current
Call Center Agent
Concentrix
10.2022 - 04.2023
Call Center Agent
Alorica
01.2021 - 09.2022
Pres. Diosdado P. Macapagal Memorial High School