COLEEN MARIE BAUTISTA
VIRTUAL ASSISTANT
Marikina City
Summary
Professional with 7+ years of experience in customer service, HR support, legal documentation, banking, and healthcare. Recently worked as a Virtual Assistant in healthcare, handling sensitive data with HIPAA compliance. Skilled in communication, organization, and multitasking, and now seeking to grow further in the virtual assistant field by supporting teams, streamlining operations, and ensuring an efficient workflow.
Overview
9
9
years of professional experience
1
1
Language
Work History
Medical Records Analyst
The Wound Pros
10.2023 - 07.2025
- Managed and dispatched sensitive patient records to facilities, ensuring accuracy and HIPAA compliance. Processed treatment notes, prescriptions, and discharge summaries. Assisted patients and providers by handling calls, coordinating with departments, and setting appointments.
- Industry: Healthcare / Wound Care
Sr. Customer Service Representative
Outsource Accelerator Ventures OPC
05.2023 - 09.2023
- Supported clients enrolled in a debt resolution program, helping them settle accounts and polish their credit. Processed legal documentation such as POAs and SPOAs while ensuring validation and accuracy. Delivered high-quality service through inbound and outbound calls, providing guidance with empathy and professionalism.
- Industry: Litigation / Law Firm
Customer Service Representative
Ubiquity Global Services
09.2022 - 03.2023
- Assisted customers with concerns in digital banking including account access, transactions, and card usage. Helped resolve issues related to financial technology platforms, ensuring smooth customer experiences.
- Industry: Fintech / Digital Banking
Associate Customer Specialist
Wells Fargo International Solutions LLC
01.2021 - 09.2022
- Supported clients with checking and savings accounts, handling disputes and fraud-related concerns. Ensured account validation, accurate documentation, and compliance with financial standards.
- Industry: Banking / Financial Services
Customer Service Representative
Alorica Teleservices Inc (T-Mobile)
01.2018 - 01.2021
- Provided customer support for telecom services including billing issues, charges, phone line expenses, and technical troubleshooting. Promoted to Customer Resolution Expert, collaborating with the Business Development Department and Managers on data and analytics to improve team performance.
- Industry: Telecommunications
Client Services Executive
Vanguard Screening Solutions Inc.
09.2017 - 11.2017
- Conducted background checks and employment verification for applicants. Supported HR-related administrative processes and compliance requirements.
- Industry: HR / Administrative
Customer Service Representative
Hewlett-Packard Enterprise
09.2016 - 05.2017
- Assisted customers with managing sales orders, tracking shipments, and processing returns or exchanges. Provided support for inquiries related to product availability, billing, and order status.
- Industry: eCommerce
Education
Associate of Science - Tourism and Events Management
STI College Marikina
01.2016
Skills
- Customer Service Excellence: Over 7 years of experience delivering exceptional service in healthcare, telecommunications, finance, litigation and HR support
- Strong Communication Skills: Able to clearly convey information and actively listen to customer needs and concerns
- Conflict Resolution & Empathy: Skilled in de-escalating issues and building rapport with customers from diverse backgrounds
- HR Administrative Support & Background Checking: Experience in performing HR-related administrative tasks, including background verification for job applicants across various client companies Familiar with employment screening procedures and compliance protocols
- Legal & Litigation Account Support: Hands-on experience handling sensitive legal and litigation accounts under the Debt Resolution Program Responsible for document control, including validation of legal documents and processing of Power of Attorney (POA) Maintained strict accuracy and compliance when working with sensitive case-related data
- Banking & Financial Services: Handled checking and savings account inquiries, dispute resolution, and fraud-related concerns Assisted customers in account recovery, suspicious activity verification, and transaction investigations Delivered accurate and timely support aligned with banking policies and compliance standards
References
Kathelene Mae Balderama - (0955) 142 2925
Team Manager, Alorica Teleservices Inc.
Danica Amplayo Carino - (0919) 094 4966
Manager, The Wound Pros
Training
- March 2, 2016 TESDA NC2 Travel Services TESDA Assessment Center – STI Recto Recto, Manila
- March 3, 2016 TESDA NC2 Tour Guiding TESDA Assessment Center – STI Recto Recto, Manila
- September 2020 - MPower Academy
- November 2020 T- Mobile
PERSONAL INFORMATION:
- Date of Birth: August 5, 1996
- Sex: Female
- Nationality: Filipino
- Civil Status: Single
Timeline
Medical Records Analyst
The Wound Pros
10.2023 - 07.2025
Sr. Customer Service Representative
Outsource Accelerator Ventures OPC
05.2023 - 09.2023
Customer Service Representative
Ubiquity Global Services
09.2022 - 03.2023
Associate Customer Specialist
Wells Fargo International Solutions LLC
01.2021 - 09.2022
Customer Service Representative
Alorica Teleservices Inc (T-Mobile)
01.2018 - 01.2021
Client Services Executive
Vanguard Screening Solutions Inc.
09.2017 - 11.2017
Customer Service Representative
Hewlett-Packard Enterprise
09.2016 - 05.2017
Associate of Science - Tourism and Events Management
STI College Marikina
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