COLEEN A. BALBUTIN
Puerto Princesa City
Summary
Seeks to work in a growth-oriented organization where I can integrate skills and knowledge to help the company and coworkers be successful and establish an enjoyable career.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
7
7
years of professional experience
Work History
Property Specialist
SUNTRUST PROPERTY INC.
10.2023 - Current
- Conducted property evaluations to determine market value and investment potential.
- Collaborated with clients to understand their property needs and preferences.
- Coordinated property showings and facilitated effective communication between buyers and sellers.
CUSTOMER SERVICE REPRESENTATIVE
12.2018 - 03.2022
- Assisted over 200 customers weekly in resolving issue regarding usage and repair.
- Handled customer inquiries, billing questions, payments and service complaints.
- Delivered fast and friendly service regarding questions and service complaints.
Education
BACHELOR IN SECONDARY EDUCATION - SOCIAL STUDIES
FULLBRIGHT COLLEGE
PUERTO PRINCESA CITY, PALAWAN01.2013
Skills
- Flexible
- Relationship building
- Ability to work under pressure
- Conflict resolution
- Communication skills
- Interpersonal skills
- Computer Literate
- Customer service-focused
- Critical thinking
Timeline
Property Specialist
SUNTRUST PROPERTY INC.
10.2023 - Current
CUSTOMER SERVICE REPRESENTATIVE
12.2018 - 03.2022
BACHELOR IN SECONDARY EDUCATION - SOCIAL STUDIES
FULLBRIGHT COLLEGE