Coichi Yusa
Marilao, Province of Bulacan
Summary
Hardworking Senior Trainer enthusiastic about teaching employees and developing new skillsets. Creates lesson plans and supporting materials, as well as coordinates meeting spaces and administers tests. Over 6 years of related experience conducting classroom and virtual training sessions.
Overview
16
16
years of professional experience
3
3
Certifications
2
2
Languages
Work History
Training Team Leader
Iconnect Convergence Inc.
Quezon City
2 2023 - Current
- Coordinated training for new hires to impart information about company policies, requirements and performance strategie
- Reviewed internal policies/procedures regularly to identify areas where additional training could help reduce risk or improve compliance adherence rates among staff members.
- Developed a diverse range of instructional materials, including e-learning modules, presentations, and interactive games to accommodate various learning styles.
- Implemented a company-wide mentorship program, fostering collaboration and knowledge sharing among employees.
Technical Trainer
iCONNECT CONVERGENCE INC (ICONN)
Quezon City
05.2018 - 02.2023
- Developed customized learning plans for employees at different skill levels, ensuring optimal knowledge retention and skill development.
- Optimized learning experiences by incorporating a variety of multimedia tools, including video tutorials and interactive simulations.
- Collaborated with subject matter experts to develop tailored courses for specific roles within the organization.
Subject Matter Expert
iCONNECT CONVERGENCE INC (ICONN)
Quezon City
01.2016 - 03.2018
- Mentored junior team members, contributing to their professional growth and development.
- Managed complex projects from inception through completion, delivering high-quality results within tight deadlines.
- Served as a liaison between technical experts and business stakeholders to ensure alignment on project objectives and deliverables.
Customer Service Representative
Coreserv Management Inc.
San Juan
07.2014 - 12.2015
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Collection Associate
Sky Corporation
Ortigas, Quezon City
05.2008 - 06.2014
- Assisted in the development of customized payment plans tailored to individual debtor circumstances, promoting successful repayment.
- Educated debtors on available resources and options for resolving financial issues, fostering positive relationships with clients.
- Supported colleagues in achieving departmental objectives through teamwork, mentoring, and ongoing collaboration efforts.
Education
Bachelor of Education in Business Technology -
Polytechnic University of The Philippines
Skills
Process Mapping
Learning Management Systems
eLearning Facilitation
Performance Reviews
Root Cause Analysis
People Management
Module Development
Facilitation Techniques
Certification
Lean Six Sigma Yellow Belt Certificate, Advanced Innovation Group Pro Excellence (AIGPE), 05/2024, Current
Timeline
Technical Trainer
iCONNECT CONVERGENCE INC (ICONN)
05.2018 - 02.2023
Subject Matter Expert
iCONNECT CONVERGENCE INC (ICONN)
01.2016 - 03.2018
Customer Service Representative
Coreserv Management Inc.
07.2014 - 12.2015
Collection Associate
Sky Corporation
05.2008 - 06.2014
Training Team Leader
Iconnect Convergence Inc.
2 2023 - Current
Bachelor of Education in Business Technology -
Polytechnic University of The Philippines
Lean Six Sigma Yellow Belt Certificate, Advanced Innovation Group Pro Excellence (AIGPE), 05/2024, Current
CCAP Leadership Workshop Series, Contact Center of the Philippines and Asian Management School of Executive Education and Lifelong Learning, 04/2023, Current
Customer Signature Experience, Signature Experience Associates Singapore, 03/2019, Current
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