Cheryl Duron
Telesales Professional
Cebu City, Cebu
Summary
Experienced Telemarketer with extensive history of making cold calls. Results-driven, energetic with excellent time management abilities. Familiar with auto-dialing software. Specializes in maintaining contact with customers using rebuttals and resolving inquiries.
Overview
10
10
years of professional experience
5
5
years of post-secondary education
Work History
Appointment Setter
Independent Insurance Agent
Kentucky
02.2023 - 10.2023
- Calling those people who are already on the Wellcare plan and identifying if they could qualify for additional benefits at no cost to them.
- Asking them qualifying questions and setting appointments with the insurance agent for her to call and do the rest of the job.
- Sending daily report to the insurance agent.
- Making sure that I exceed my weekly target to ensure a higher paycheck.
Sales Consultant
Medicare Solutions
Orange County, CA
01.2021 - 01.2023
- Cold calling people who are turning 65 to sell them Medicare Plans.
- Carefully identifying if the prospect already has an existing plan and making sure that the change is something that he/she wants.
- Making sure to enroll the prospects to best Medicare plan according to what they need and their capability to pay.
- Making sure that their doctors are on the network of the plan he/she will be enrolled on to ensure smooth transition.
- Doing after-sales check-up to make sure that they're happy with what they enrolled on and to see if they have inquiries, requests or maybe complaints to provide them a great customer service experience.
- Making sure that I hit my personal monthly quota for higher commissions.
Inside Sales Agent
FiveDoors Network (Real Estate)
Fayetteville, AR
10.2018 - 12.2020
- Calling warm and cold leads to find opportunities to set appointments.
- Cold calling homeowners to see if they have plans to sell their property.
- Making sure to ask open ended questions that would make them talk about why they'd want to sell to gauge their selling motivation.
- Setting appointments with the real estate agents on their respective calendars using Calendly.
- Carefully checking on Zoho to see those who are inquiring assistance to buy a property or those who would want to sell and responding them through live chat or email or even calling them if the prospect agrees for a call.
- Making sure to hit weekly appointment targets.
- Sending daily and weekly email report to the Sales Manager.
Business Development Specialist
Dreamscape Networks (Domain And Hosting Services)
Cebu City, Cebu
04.2015 - 10.2018
- Carefully looking at the system to see those who left items on their cart.
- Opening their accounts on the website and calling them to build rapport and to find out what the domain names on their cart are for, if it's for business or personal use and from then, upselling them necessary products and services that would help them grow their business like offering a web design or a website builder if they want to make their websites by themselves.
- Making sure that I hit or exceed our monthly sales target for more commissions and incentives.
- Making sure that I am always one of the top performers every month for additional perks and bonuses.
- Always making sure to get back to customer's inquiries, complaints or any other requests in a timely manner so they would feel valued and making sure their complaints are resolved immediately.
- Maintaining a good relationship with clients by casually checking up on them to see how things are going with the products and services they have with us and also to look for opportunities to upsell.
Sales Representative
International Travel Network
Cebu City, Cebu
05.2013 - 03.2015
- Receiving inbound calls from people all over the world looking for a plane ticket cheaper than what they can see online.
- Carefully gathering information about the client's travel plans.
- Building flight itinerary through a Global Distribution System called Apollo to come up with a flight ticket that's cheaper than the market fare.
- Putting a mark up on the ticket which serves as my sale while making sure that the layovers are still convenient and that the fare is still a little below what's displayed in all travel websites.
- Making sure that I hit or exceed the company's monthly quota to earn higher commission on top of the basic pay.
Education
Bachelor of Arts - English Language And Literature
University of The Philippines - Foundation
Cebu City, Cebu 06.2009 - 04.2013
Bachelor of Science - Information Technology
University of Cebu - Banilad Campus
Cebu City, Cebu 06.2008 - 04.2009
Skills
Appointment Setting
undefinedTimeline
Appointment Setter
Independent Insurance Agent
02.2023 - 10.2023
Sales Consultant
Medicare Solutions
01.2021 - 01.2023
Inside Sales Agent
FiveDoors Network (Real Estate)
10.2018 - 12.2020
Business Development Specialist
Dreamscape Networks (Domain And Hosting Services)
04.2015 - 10.2018
Sales Representative
International Travel Network
05.2013 - 03.2015
Bachelor of Arts - English Language And Literature
University of The Philippines - Foundation
06.2009 - 04.2013
Bachelor of Science - Information Technology
University of Cebu - Banilad Campus
06.2008 - 04.2009
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