Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
CustomerServiceRepresentative
Clyne Deline  Oman

Clyne Deline Oman

Customer Service Representative
Quezon City

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level as customer representative position. Committed to maintaining professional relationships to increase profitability and drive business results. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Overview

3
3
years of professional experience
2
2
years of post-secondary education
1
1
Language

Work History

Customer Service Representative/Collection Account Representative

WCC foundever
Mandaluyong city, manila
03.2024 - Current
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Responded to customer requests for products, services, and company information.

Customer Service/Technical Support Representative

Concentrix
Makati City, manila
10.2022 - 01.2024
  • Chat, email, calls support
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.

Education

1st Year College Graduate - BEED

Medina College Ipil
Ipil Zamboanga Sibuhay
06.2021 - 07.2022

Senior High School Graduate - Computer Servicing System

Guintolan National High School
Guintolan Payao Zamboanga Sibuhay
07.2020 - 08.2021

Skills

Reading Comprehension

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Accomplishments

. Member of Call back team

  • Documented and resolved Issue by doing chats, emails and calls
  • Promoted as tier 2 and SME

Timeline

Customer Service Representative/Collection Account Representative

WCC foundever
03.2024 - Current

Customer Service/Technical Support Representative

Concentrix
10.2022 - 01.2024

1st Year College Graduate - BEED

Medina College Ipil
06.2021 - 07.2022

Senior High School Graduate - Computer Servicing System

Guintolan National High School
07.2020 - 08.2021
Clyne Deline OmanCustomer Service Representative