Clyne Deline Oman
Customer Service Representative
Quezon City
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level as customer representative position. Committed to maintaining professional relationships to increase profitability and drive business results. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
3
3
years of professional experience
2
2
years of post-secondary education
1
1
Language
Work History
Customer Service Representative/Collection Account Representative
WCC foundever
Mandaluyong city, manila
03.2024 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Customer Service/Technical Support Representative
Concentrix
Makati City, manila
10.2022 - 01.2024
- Chat, email, calls support
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.
Education
1st Year College Graduate - BEED
Medina College Ipil
Ipil Zamboanga Sibuhay 06.2021 - 07.2022
Senior High School Graduate - Computer Servicing System
Guintolan National High School
Guintolan Payao Zamboanga Sibuhay 07.2020 - 08.2021
Skills
Reading Comprehension
Proofreading
Key holder experience
Customer Relations
Technical Support
Customer Service
Building rapport
Live chat support
Strategic sales knowledge
International sales support
Problem Resolution
Problem-solving abilities
Product Knowledge
Customer Education
Order Processing
Promotional supporo
Account Management
Accomplishments
. Member of Call back team
- Documented and resolved Issue by doing chats, emails and calls
- Promoted as tier 2 and SME
Timeline
Customer Service Representative/Collection Account Representative
WCC foundever
03.2024 - Current
Customer Service/Technical Support Representative
Concentrix
10.2022 - 01.2024
1st Year College Graduate - BEED
Medina College Ipil
06.2021 - 07.2022
Senior High School Graduate - Computer Servicing System
Guintolan National High School
07.2020 - 08.2021