CLYDE NEIL
Iligan City
Summary
A Contact Center agent with Customer Service and Technical Support expert se and 6 years of experience in a BPO Industry. Proven ability to provide Excellent Customer Service and Technical Support. Strong problem-solving abilities, committed to achieving goals of the company. Strongly focused, with the ability to complete tasks accurately in a fast-paced environment with conflicting deadlines.
Overview
11
11
years of professional experience
Work History
Virtual Customer Service Agent/Technical Support Representative
VASA
16842 Von Karman Ave Suite 475, Irvine, CA 92606,
12.2020 - Current
- Troubleshot and resolved online ordering issues and concerns to promote seamless ordering process for customers.
- Answered live online chats to give quick answers and solve problems faster.
- Responded to website and email inquiries to maintain customer satisfaction and generate positive reviews.
- Resolved customer complaints by determining cause of problem, selecting best solution and expediting correction or adjustment.
- Answered live online chats to give quick answers and solve problems faster
- Maintained positive and professional attitude toward customers to foster positive experiences resulting in repeat online purchases
- Investigated and resolved customer inquiries and complaints quickly
Credit Repair Specialist
Marvin Smith
1400 Veterans Memorial Hwy Se Suite 120, Atlanta, GA, , Georgia
05.2020 - 11.2022
- Reviewed customer files on regular basis to make sure receivables were in sound condition.
- Performed credit reviews on corporations to assess financial conditions.
- Complied with internal controls and government regulations.
- Worked in tandem with sales team and customers to negotiate payments and verify account reconciliations.
Cagayan De Oro City
08.2015 - 05.2020
- Provided customers and users of various software systems the informa on they needed regarding maintenance requirements to qualify for Home and
- Business Class Networks and to follow industry best practices
- Determined appropriate corrections by assessing
- Network and System Compatibility issues
- Responded to customer emails to provide service within standard response time set by the company
- Communicated with users by telephone to determine the problems they were facing, Determining the root cause of the issue
- Devised incisive workarounds and resolutions for
- Network problems
- Documented cases that necessitated being referred to higher level of support a er conducting research and still unable to resolve issues
- Answered assistance requests from users and provided step-by-step instruction to resolve the issues
- Provided level-two support for escalate ng issues for
- Level 1 customer support staff
- Responded to Inbound home and business customers experiencing connectivity issues, provided step-by-step instructions to resolve issues including rebooting hardware.
Cagayan De Oro City
10.2013 - 08.2015
- Resolved and de-escalated customer complaints by solving issues quickly, achieved high level of customer satisfaction
- Consulted with customers to provide valuable customer service to achieved high sales percentage result
- Consistently achieved top ranking for customer satisfaction, retention and referrals
- Daily answered 21 to 30 inbound calls and directed caller to correct individual or department
- Provided assistance to customers in order to complete sales transactions accurately and efficiently
- Provided customers with information about potential service upgrade, account changes, and new Hardware so ware upgrades
- Awarded Top Seller status for December 2013 and 5 months Top CSAT(Customer Service Satisfac on) agent
- Member of the Elite Team for sales.
Education
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Servicing
Iligan City
03.2022 - 01.2004
Skills
EXCEPTIONAL TELEPHONE ETIQUETTE CALL CENTER EXPERIENCE
Timeline
Iligan City
03.2022 - 01.2004
Virtual Customer Service Agent/Technical Support Representative
VASA
12.2020 - Current
Credit Repair Specialist
Marvin Smith
05.2020 - 11.2022
08.2015 - 05.2020
Cagayan De Oro City
10.2013 - 08.2015
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Servicing