Clyde Gohetia
IT Service Desk Analyst
Imus City,CAV
Summary
Experienced IT Service Desk Analyst offering comprehensive support and troubleshooting skills. Demonstrated success in resolving technical issues and ensuring seamless IT operations. Effective communicator with strong problem-solving abilities.
Overview
5
5
years of professional experience
1
1
Language
Work History
IT Service Desk Analyst
ATOS
2022.01 - Current
- Managed incident escalation processes effectively, ensuring timely resolutions while minimizing disruption to users'' workflows.
- Enhanced IT service desk performance by implementing best practices, monitoring metrics, and identifying areas for improvement.
- Supported remote workers with seamless technology integration, enabling productivity and effective communication across dispersed teams.
- Reduced wait times for support by streamlining ticket management processes and prioritizing high-impact issues.
Technical support
Teletech
2019.09 - Current
- Company Overview: TTEC is a global customer experience (CX) technology and services company focused on the design, implementation, and delivery of exceptional CX
- TTEC is a global customer experience (CX) technology and services company focused on the design, implementation, and delivery of exceptional CX
Production Operator
EDS Manufacturing Incorporated(EMI-YAZAKI)
2013.08 - 2020.08
- Company Overview: The Yazaki Group supplies products and services related to equipment and devices used in everyday life
- Most Improved Operator in Twisting Process for the Month of May 2014
- Most Improved Operator in Twisting Process for the Month of November 2013
- The Yazaki Group supplies products and services related to equipment and devices used in everyday life
Service Crew
Jollibee Foods Corporation
2014.12 - 2019.06
- Company Overview: Largest fast- food chain brand in the Philippines
- Service Crew of the Month for the month of November 2015
- Largest fast- food chain brand in the Philippines
Education
Bachelor of Science - Information Technology
Cavite State University - Imus Campus
Imus, Province Of Cavite, Philippines 2001.04 -
Skills
Remote support using LogMein applicationTicket monitoring and processing via Service Now(SNOW)systemProficient in supporting setup and troubleshooting of Home and Office Printer
Ticket monitoring and processing via Service Now(SNOW)system
Proficient in supporting setup and troubleshooting of Home and Office Printer
Proficient in supporting Office 365,MS Office, Adobe, mobile device and various business applications
Basic troubleshooting for Windows and Mac OS
Timeline
IT Service Desk Analyst
ATOS
2022.01 - Current
Technical support
Teletech
2019.09 - Current
Service Crew
Jollibee Foods Corporation
2014.12 - 2019.06
Production Operator
EDS Manufacturing Incorporated(EMI-YAZAKI)
2013.08 - 2020.08
Bachelor of Science - Information Technology
Cavite State University - Imus Campus
2001.04 -