Cloue Calauod
Profesional Teacher
Iloilo City, Province of Iloilo,ILI
Summary
Adept at fostering stakeholder relationships and enhancing team communication, I significantly improved efficiency at the Land Transportation Franchising & Regulatory Board. My expertise in Microsoft Office and exceptional customer service skills have consistently elevated client satisfaction. Renowned for multitasking and a positive attitude, I excel in high-pressure environments, driving successful outcomes.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Communication Development Officer I
Land Transportation Franchising & Regulatory Board
09.2021 - 06.2022
- Attended personnel meetings and training sessions to improve skills and learn new policies and procedures.
- Established effective relationships with key stakeholders both internally and externally for increased collaboration opportunities.
- Prepared and submitted detailed reports regarding assignments.
- Coordinated cross-functional teams to address complex issues, leading to more efficient problem-solving processes.
- Enhanced communication between team members by organizing regular meetings and fostering open dialogue.
- Addressed public questions, complaints and requests and provided necessary assistance.
- Collected, arranged, and input information into database system.
- Gathered, organized and input information into digital database.
Job Order
Land Transportation Franchising & Regulatory Board
08.2021 - 08.2021
- Provided exceptional customer service through prompt response to inquiries and addressing any concerns or questions from clients promptly.
- Assisted clients in navigating complex applications processes by providing clear guidance on required documentation and submission timelines.
- Increased client satisfaction ratings by promptly addressing inquiries or concerns related to their specific cases.
PUBLIC INFORMATION REPRESENTATIVE
Land Transportation Franchising & Regulatory Board
04.2021 - 07.2021
- Greeted customers warmly to set tone of customer experience and provide welcoming and friendly atmosphere.
- Communicated with clients and customers to gather, provide and share updated information on products and services.
- Handled customer complaints quickly and professionally to restore customer confidence
Job Order
Land Transportation Franchising & Regulatory Board
09.2019 - 02.2021
- Provided exceptional customer service through prompt response to inquiries and addressing any concerns or questions from clients promptly.
- Assisted clients in navigating complex applications processes by providing clear guidance on required documentation and submission timelines.
Education
College Bachelor of Elementary Education - Special Education
04.2001 -
High School -
04.2001 -
Elementary -
04.2001 -
Skills
Freestyle dancing
Certification
National Certificate II (Computer Systems Servicing)
Timeline
Communication Development Officer I - Land Transportation Franchising & Regulatory Board
09.2021 - 06.2022
Job Order - Land Transportation Franchising & Regulatory Board
08.2021 - 08.2021
PUBLIC INFORMATION REPRESENTATIVE - Land Transportation Franchising & Regulatory Board
04.2021 - 07.2021
Job Order - Land Transportation Franchising & Regulatory Board
09.2019 - 02.2021
Western Mindanao State University - AESU - College Bachelor of Elementary Education , Special Education
04.2001 -
Diocesan School of Pagadian City - STA - High School,
04.2001 -
Aurora Regional Pilot School - Elementary,
04.2001 -
National Certificate II (Computer Systems Servicing)
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