Cloue Calauod
Profesional Teacher
Iloilo City, Province of Iloilo,ILI
Summary
Adept at fostering stakeholder relationships and enhancing team communication, I significantly improved efficiency at the Land Transportation Franchising & Regulatory Board. My expertise in Microsoft Office and exceptional customer service skills have consistently elevated client satisfaction. Renowned for multitasking and a positive attitude, I excel in high-pressure environments, driving successful outcomes.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Communication Development Officer I
Land Transportation Franchising & Regulatory Board
09.2021 - 06.2022
- Attended personnel meetings and training sessions to improve skills and learn new policies and procedures.
- Established effective relationships with key stakeholders both internally and externally for increased collaboration opportunities.
- Prepared and submitted detailed reports regarding assignments.
- Coordinated cross-functional teams to address complex issues, leading to more efficient problem-solving processes.
- Enhanced communication between team members by organizing regular meetings and fostering open dialogue.
- Addressed public questions, complaints and requests and provided necessary assistance.
- Collected, arranged, and input information into database system.
- Gathered, organized and input information into digital database.
Job Order
Land Transportation Franchising & Regulatory Board
08.2021 - 08.2021
- Provided exceptional customer service through prompt response to inquiries and addressing any concerns or questions from clients promptly.
- Assisted clients in navigating complex applications processes by providing clear guidance on required documentation and submission timelines.
- Increased client satisfaction ratings by promptly addressing inquiries or concerns related to their specific cases.
PUBLIC INFORMATION REPRESENTATIVE
Land Transportation Franchising & Regulatory Board
04.2021 - 07.2021
- Greeted customers warmly to set tone of customer experience and provide welcoming and friendly atmosphere.
- Communicated with clients and customers to gather, provide and share updated information on products and services.
- Handled customer complaints quickly and professionally to restore customer confidence
Job Order
Land Transportation Franchising & Regulatory Board
09.2019 - 02.2021
- Provided exceptional customer service through prompt response to inquiries and addressing any concerns or questions from clients promptly.
- Assisted clients in navigating complex applications processes by providing clear guidance on required documentation and submission timelines.
Education
College Bachelor of Elementary Education - Special Education
04.2001 -
High School -
04.2001 -
Elementary -
04.2001 -
Skills
Freestyle dancing
Friendly, Positive Attitude
Teamwork and Collaboration
Computer Skills
Customer Service
Microsoft Office
Flexible and Adaptable
MS Office
Data Entry
Multitasking
Microsoft Word
Dependable and Responsible
Calm Under Pressure
Verbal Communication
Certification
National Certificate II (Computer Systems Servicing)
Timeline
Communication Development Officer I - Land Transportation Franchising & Regulatory Board
09.2021 - 06.2022
Job Order - Land Transportation Franchising & Regulatory Board
08.2021 - 08.2021
PUBLIC INFORMATION REPRESENTATIVE - Land Transportation Franchising & Regulatory Board
04.2021 - 07.2021
Job Order - Land Transportation Franchising & Regulatory Board
09.2019 - 02.2021
Western Mindanao State University - AESU - College Bachelor of Elementary Education , Special Education
04.2001 -
Diocesan School of Pagadian City - STA - High School,
04.2001 -
Aurora Regional Pilot School - Elementary,
04.2001 -