Clomar Pael
Team Leader
Valenzuela
Summary
Dynamic team leader with a proven track record at Acquire BPO, enhancing productivity through strategic work planning and effective mentoring. Skilled in performance improvement and documentation, I foster a culture of continuous learning while driving team success. Committed to developing talent and optimizing processes for exceptional results.
Overview
8
8
years of professional experience
1
1
Certification
1
1
Language
Work History
Team Leader OPS
Acquire BPO
06.2020 - Current
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
Subject Matter Expert
VXI
03.2017 - 06.2020
- Boosted team morale and productivity through effective leadership and clear communication.
- Established best practices for knowledge sharing, fostering a culture of continuous learning and improvement.
Education
Bachelor of Arts - IT Major On Multimedia Arts
STI College Caloocan
Caloocan 04.2001 -
Skills
Team supervision
Work planning
Problem-solving
Mentoring
Quality improvement
Documentation and reporting
People management
Technical support
Performance improvement
Work Planning and Prioritization
Coaching and mentoring
Microsoft Office
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 15-20staff members.
- Achieved People Management Certificate through effectively helping with improving the team's performance and harmony.
Certification
Certified Team Leader OPS, Acquire BPO - 2021
Timeline
Team Leader OPS
Acquire BPO
06.2020 - Current
Subject Matter Expert
VXI
03.2017 - 06.2020
Bachelor of Arts - IT Major On Multimedia Arts
STI College Caloocan
04.2001 -
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