Cloie Ann Reyes
Taytay, Province Of Rizal
Summary
Dynamic leader with proven expertise in operations management and customer relations honed at Avas Flowers® Florists. Excelled in recruitment support and problem-solving, enhancing team productivity and client satisfaction. Skilled in performance reviewing and employee training, I drive strategic initiatives and foster professional growth, ensuring alignment with corporate objectives.
Overview
5
5
years of professional experience
Work History
Team Leader Manager
Avas Flowers® Florists
08.2020 - Current
- Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.
- Enhanced team productivity by implementing efficient workflow processes and setting clear performance expectations.
- Led employee relations through effective communication, coaching, training, and development.
- Collaborated with senior management on strategic planning efforts, aligning departmental objectives with overall company vision.
- Conducted regular performance reviews, providing constructive feedback and coaching to facilitate continuous improvement among employees.
- Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.
- Boosted employee morale through regular recognition of outstanding work and providing opportunities for professional growth.
Recruitment Consultant
Lewis Glanz Consulting
08.2019 - 04.2020
- Built strong relationships with clients through regular communication and understanding their unique needs.
- Negotiated competitive compensation packages on behalf of clients and candidates to ensure successful placements.
- Improved client satisfaction by consistently providing high-quality candidates for various positions.
- Coordinated interviews between clients and candidates to ensure seamless scheduling and communication throughout the process.
- Conducted comprehensive candidate screenings to assess skills, experience, and fit for specific roles.
- Collaborated with hiring managers to develop accurate job descriptions and identify key qualifications for open positions.
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
Education
Bachelor of Science - Psychology
Rizal Technological University
Mandaluyong City, Metro Manila, Philippines06-2019
Skills
- Meeting facilitation
- Game strategy
- Recruitment support
- Performance reviewing
- Customer Relations
- Problem-solving abilities
- Employee Training
- Operations Management
- Policy administration
- Reporting and documenting
Timeline
Team Leader Manager
Avas Flowers® Florists
08.2020 - Current
Recruitment Consultant
Lewis Glanz Consulting
08.2019 - 04.2020
Bachelor of Science - Psychology
Rizal Technological University
Similar Profiles
Rowel PeraltaRowel Peralta
Messaging Agent at Avas flower company (E-commerce flower shop)Messaging Agent at Avas flower company (E-commerce flower shop)
Briana Marie AdameBriana Marie Adame
Customer Service Representative at Avas Tutus BoutiqueCustomer Service Representative at Avas Tutus Boutique
Ruben FariasRuben Farias
Director of Sales and Marketing at Grohe FloristsDirector of Sales and Marketing at Grohe Florists