Clodilyn B. Clomera
18 C. Arellano St., San Agustin, Malabon City
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
17
17
years of professional experience
3
3
Certificates
1
1
Language
Work History
Customer Service Representative
Everise
08.2022 - 08.2024
- Healthcare advocates handling prescription refills, pre authorization, process over the counter items orders, enrollment and upselling, benefits and eligibility.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Customer Service Representative
Inspiro
10.2021 - 12.2021
- Customer Service Representative for a retail account through phone, chat and email.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Received and reviewed new orders, located requested merchandise, and promptly initiated processing.
- Resolved customer inquiries regarding order status or issues promptly and professionally, demonstrating excellent communication skills throughout interactions.
Customer Service Representative
Inspiro
11.2020 - 02.2021
- Customer Service Representative for a retail account through phone, chat and email.
- Processed customer service orders promptly to increase customer satisfaction.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Resolved customer inquiries regarding order status or issues promptly and professionally, demonstrating excellent communication skills throughout interactions.
Customer Service Representative
Teleperformance Philippines
09.2017 - 07.2020
- Customer Service Representative handling financial account.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Processed customer service orders promptly to increase customer satisfaction.
Customer Service Representative
West Contact Services Inc
06.2012 - 02.2015
- Handling financial international account.
- Met customer call guidelines for service levels, handle time and productivity.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Educated customers about billing, payment processing and support policies and procedures.
Customer Service Representative
Stream Global Services
06.2010 - 11.2010
- Customer Service Representative and also sales representative for telecom account local.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Created and maintained detailed database to develop promotional sales.
Customer Service Representative
Pacific Hub Corporation
03.2007 - 04.2009
- Handling local telecoms account.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
Associate of Science - Computer Programming
Interface Computer College
Caloocan City Philippines 04.2001 -
Skills
Friendly, Positive Attitude
Customer Service
Attention to Detail
Multitasking Abilities
Computer Skills
Organizational Skills
Calm Under Pressure
Active Listening
Certification
Certification in Medical Virtual Assistant
Timeline
Certification in Medical Virtual Assistant
07-2024
Certification In Bookkeeping and Quickbooks Online
07-2024
Customer Service Representative
Everise
08.2022 - 08.2024
Customer Service Representative
Inspiro
10.2021 - 12.2021
Customer Service Representative
Inspiro
11.2020 - 02.2021
Customer Service Representative
Teleperformance Philippines
09.2017 - 07.2020
Customer Service Representative
West Contact Services Inc
06.2012 - 02.2015
Customer Service Representative
Stream Global Services
06.2010 - 11.2010
Customer Service Representative
Pacific Hub Corporation
03.2007 - 04.2009
Associate of Science - Computer Programming
Interface Computer College
04.2001 -