Cliz Lianne Tarongoy
Performance Analyst
Cebu City, Province Of Cebu,CEB
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Data Entry Specialist position. Ready to help team achieve company goals.
Overview
4
4
years of professional experience
Work History
Performance Analyst
EPerformax Contact Centers & BPO
03.2021 - Current
- Advanced organizational goals by designing, monitoring, and refining key performance metrics aligned with business objectives.
- Evaluated diverse organizational systems to identify workflow, communication, and resource utilization issues.
- Contributed to successful new product launches through rigorous pre-launch testing and performance analyses, ensuring optimal market readiness.
- Proactively identified potential risks within projects via thorough risk assessment activities, mitigating negative impacts on project outcomes.
- Drove customer satisfaction improvements through focused analysis on service delivery processes and customer feedback trends.
- Reduced process inefficiencies by identifying bottlenecks and recommending targeted solutions.
Front Clerk
Gador Diagnostics And Home Health Services
04.2020 - 02.2021
- Confirmed appointments, communicated with clients, and updated client records.
- Handled cash transactions accurately, balancing the daily register and preparing deposits.
- Managed phone lines, responding to inquiries and directing calls as needed.
- Maintained confidentiality of information regarding clients and company.
Education
Bachelor of Science - Applied Physics
University of San Carlos
Talamban, Cebu City 04.2001 -
Skills
Problem-Solving
Multitasking Abilities
Effective Communication
Team Collaboration
Excel expertise
Adaptability and Flexibility
Adaptability
Quantitative Analysis
Organizational Skills
Active Listening
Data Collection
Timeline
Performance Analyst
EPerformax Contact Centers & BPO
03.2021 - Current
Front Clerk
Gador Diagnostics And Home Health Services
04.2020 - 02.2021
Bachelor of Science - Applied Physics
University of San Carlos
04.2001 -