Hi, I’m
CLINETH JALE DELA CRUZ
Esperanza
Summary
Dynamic Restaurant Manager with a proven track record at Yumna Foodhouse Restaurant, enhancing customer satisfaction and streamlining operations. Excelled in inventory control, strategic planning, and fostering a customer-oriented environment. Implemented innovative service standards, significantly improving guest experience through effective problem-solving and team leadership.
Overview
1
year of professional experience
1
Certification
Work History
Yumna Foodhouse Restaurant
Restaurant Manager
09.2023 - Current
Job overview
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Correctly calculated inventory and ordered appropriate supplies.
- Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Improved overall customer satisfaction by implementing new service standards and staff training programs.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
Education
University of Southern MindanaoKabacan, North Cotabato
Bachelor Of Science from Tourism Management
06.2022
Skills
- Basic knowledge for Japanese Language
- Passionate for Customer Satisfaction and Engagement
- Meticulous on Organization, Prioritization and Schedule Coordination
- Knowledgeable for attaining Reservation Handling
- Excellent expertise on Customer Service and Complaint Resolution
- Experienced on assessing Supply Ordering and Management
Certification
Basic Training for ESL
Virtual Internship for Airline Cabin Crew
Virtual Internship Program for Cruise Management Operations
Timeline
Restaurant Manager
Yumna Foodhouse Restaurant
09.2023 - Current
University of Southern Mindanao
Bachelor Of Science from Tourism Management
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