Clifford Wong

Dedicated, hardworking restaurant management professional with extensive daily planning and operations experience. Skilled in staff training and development. Food service professional adept at FOH and BOH operations. Demonstrated team leader with excellent staff management skills. Restaurant Manager with expertise in general operations management, special events, staff development and training, recruitment and vendor negotiations. Highly proactive manager with 10 years of experience in team leadership in Restaurant and Restaurant industry. Background includes sales, management and customer service in fast-paced settings. Ambitious Restaurant Manager with proven track record of creating successful food service operations, managing staff and increasing profits. Extensive experience in menu design, ordering supplies and creating innovative solutions to food service challenges. Well-versed in hospitality standards and natural knack for building relationships with customers. Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols. Dynamic professional with demonstrated success in developing and executing innovative marketing strategies to boost sales, while maintaining operational efficiency. Skilled in budget management to reduce costs and maximize profits. Passion for food preparation, providing quality products to customers. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Restaurant Manager position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

• Improved online restaurant reviews by successfully handling customer complaints, implementing monthly staff training and refining lunch and dinner menus.
• Supervised team of 15 staff members.
• Documented and resolved un happy crew which led to happy crew and willing to work all the time.
• Achieved crew problems through effectively helping with thier task duties and responsibilities by leading my team.
• Used Microsoft Excel to develop inventory tracking spreadsheets.
• Collaborated with team of 15 in the development of Good result, guest satisfaction and to raise the sales from 20% to 80% for all the tours and beverages drinks packages.
• Resolved product issue through consumer testing.
• Achieved on time service by completing all the guest needs with accuracy and efficiency.
• Increased sales by 80% while reducing food costs by 60 %, leading to a $ millions net profit in the last two years.
• Reduced employee turnover by 90% by creating and implementing a no-cost incentive program.

• National Association of Social Workers
• International Association of Administrative Professionals
• Rotary International
• Association of Information Technology Professionals
• Lions Club
• Institute of Electrical and Electronics Engineers
• Society of Human Resource Management
• Association for Computing Machinery
• Toastmasters