Clifford Wong
Restaurant Manager
San Fernando ,Pampanga
Summary
Dedicated, hardworking restaurant management professional with extensive daily planning and operations experience. Skilled in staff training and development. Food service professional adept at FOH and BOH operations. Demonstrated team leader with excellent staff management skills. Restaurant Manager with expertise in general operations management, special events, staff development and training, recruitment and vendor negotiations. Highly proactive manager with 10 years of experience in team leadership in Restaurant and Restaurant industry. Background includes sales, management and customer service in fast-paced settings. Ambitious Restaurant Manager with proven track record of creating successful food service operations, managing staff and increasing profits. Extensive experience in menu design, ordering supplies and creating innovative solutions to food service challenges. Well-versed in hospitality standards and natural knack for building relationships with customers. Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols. Dynamic professional with demonstrated success in developing and executing innovative marketing strategies to boost sales, while maintaining operational efficiency. Skilled in budget management to reduce costs and maximize profits. Passion for food preparation, providing quality products to customers. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Restaurant Manager position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
18
18
years of professional experience
4
4
years of post-secondary education
Work History
Restaurant Manager
VIKING CRUISES
Basel
06.2013 - Current
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Identified issues, analyzed information and provided solutions to problems.
- Gained strong leadership skills by managing projects from start to finish.
- Excellent communication skills, both verbal and written.
- Resolved problems, improved operations and provided exceptional service.
- Applied effective time management techniques to meet tight deadlines.
- Self-motivated, with a strong sense of personal responsibility.
- Proved successful working within tight deadlines and a fast-paced environment.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Provided professional services and support in a dynamic work environment.
- Proven ability to learn quickly and adapt to new situations.
- Organized and detail-oriented with a strong work ethic.
- Gained extensive knowledge in data entry, analysis and reporting.
- Passionate about learning and committed to continual improvement.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Proven ability to develop and implement creative solutions to complex problems.
- Developed strong communication and organizational skills through working on group projects.
- Learned and adapted quickly to new technology and software applications.
- Demonstrated leadership skills in managing projects from concept to completion.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Waiter
Louis Cruise Lines
Limassol
06.2007 - 08.2012
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Informed customers about daily and seasonal specials.
- Upsold appetizers, drinks and desserts to increase restaurant profits.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Met with chef to review daily specials and menu changes.
- Bussed tables during busy periods to assist staff and quickly turn over tables.
- Trained new servers on restaurant policies and procedures.
- Checked customers' IDs to verify age in compliance with minimum age requirements for consumption of alcoholic beverages.
- Collaborated with kitchen staff to facilitate prompt and accurate food preparation.
- Processed orders and sent to kitchen employees for preparation.
- Answered customers' questions, recommended items, and recorded order information.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Supported needs of Number- person wait staff who attended to specific needs of countless customers daily for Type restaurant with social relevancy and intentionality.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Increased sales significantly by upselling higher-end products to customers.
- Inspected dishes and utensils for cleanliness.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Checked guests' identification before serving alcoholic beverages.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Housekeeping Attendant
El Harouge Catering Services / Eni Oil & Gas
OFFSHORE
07.2005 - 08.2006
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Responded to requests from patrons for linens and toiletries.
- Operated wet-vacuums, buffing machines, vacuums and upholstery cleaners to clean rugs, carpets, and upholstered furniture.
- Oversaw calendar to manage organized cleaning schedule and complete tasks on time.
- Aided manager in developing and executing of new cleaning procedures and protocols to improve cleaning process.
- Polished fixtures to achieve professional shine and appearance.
- Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
- Washed and put away kitchen dishes, utensils and glassware.
- Resealed floors with wax and kitchen counters with correct applications to minimize staining and damage.
- Handled requests for extra linens, toiletries and other supplies.
- Returned emptied garbage receptacles to proper locations.
- Hang, cleaned and rehung draperies to maintain freshness.
- Collected trash and moved garbage cans from kitchen areas to pick-up stations.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Ran special errands, including retrieving dry cleaning and making requested purchases.
- Scrubbed floors with special cleaners and equipment to achieve deep clean.
- Changed bed linens and collected soiled linens for cleaning.
- Maintained spaces with routine upkeep and basic repairs, coordinating with management on more advanced needs.
- Rotated linens in storerooms and replenished when supplies ran low.
- Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
- Restocked cleaning storage cabinets, carts and baskets for easy use.
- Sorted, laundered and put away various laundry items.
- Completed special housekeeping actions such as turning mattresses on set schedule.
- Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
Education
Bachelor Of Mechanical Engineering - Mechanical Engineering
Don Honorio Ventura College of Arts And Trades
Bacolor, Pampanga Philippines 06.2008 - 03.2009
High School - History And Philosophy of Science And Technology
Pampanga High School
San Fernando Pampanga, Philippines 06.1994 - 03.1998
Skills
Food preparation and safety
Performance improvement
Recipes and menu planning
Staff Scheduling
Food service background
Trained in performance and wage reviews
Staff Management
Inventory control and record keeping
Point of Sale (POS) system operation
Budgeting
Dynamic, friendly hostess
Conflict resolution techniques
Passion for customer satisfaction
Operations management
Order delivery practices
Cost-controls
Natural leader
Business operations expertise
Recruitment
Marketing and advertising
Accomplishments
- Improved online restaurant reviews by successfully handling customer complaints, implementing monthly staff training and refining lunch and dinner menus.
- Supervised team of 15 staff members.
- Documented and resolved un happy crew which led to happy crew and willing to work all the time.
- Achieved crew problems through effectively helping with thier task duties and responsibilities by leading my team.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Collaborated with team of 15 in the development of Good result, guest satisfaction and to raise the sales from 20% to 80% for all the tours and beverages drinks packages.
- Resolved product issue through consumer testing.
- Achieved on time service by completing all the guest needs with accuracy and efficiency.
- Increased sales by 80% while reducing food costs by 60 %, leading to a $ millions net profit in the last two years.
- Reduced employee turnover by 90% by creating and implementing a no-cost incentive program.
Affiliations
- National Association of Social Workers
- International Association of Administrative Professionals
- Rotary International
- Association of Information Technology Professionals
- Lions Club
- Institute of Electrical and Electronics Engineers
- Society of Human Resource Management
- Association for Computing Machinery
- Toastmasters
Timeline
Restaurant Manager
VIKING CRUISES
06.2013 - Current
Bachelor Of Mechanical Engineering - Mechanical Engineering
Don Honorio Ventura College of Arts And Trades
06.2008 - 03.2009
Waiter
Louis Cruise Lines
06.2007 - 08.2012
Housekeeping Attendant
El Harouge Catering Services / Eni Oil & Gas
07.2005 - 08.2006
High School - History And Philosophy of Science And Technology
Pampanga High School
06.1994 - 03.1998