Clifford Panghubasan
Cebu City, Province Of Cebu,CEB
Summary
Professional with strong background in technical support, adept at troubleshooting and resolving complex issues. Known for effective team collaboration and adaptability in dynamic environments. Skilled in problem-solving, customer service, and software applications. Reliable and results-driven, consistently meeting and exceeding performance targets.
Overview
12
12
years of professional experience
Work History
Technical Support Representative II
Freelance
Cebu City (Remote)
11.2021 - 04.2025
- Provided technical assistance to customers via phone and chat, ensuring prompt issue resolution.
- Assisted in troubleshooting hardware and software problems, enhancing user experience.
- Documented customer interactions and solutions in ticketing system for future reference.
- Collaborated with team members to identify recurring issues and suggest improvements.
- Learned company products and services to offer accurate support and guidance.
- Maintained up-to-date knowledge of industry trends to better assist customers.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
Technical Support Representative II
Concentrix Philippines
Mandaue City, Province Of Cebu, Philippines
02.2019 - 03.2021
- Documented support interactions, ensuring accurate record-keeping and knowledge sharing among team members.
- Help customer with their Microsoft App issues.
- Helped streamline repair processes and update procedures for support action consistency.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
Technical Support Representative II
Telstra Powered By Teletech
Cebu City
06.2016 - 03.2018
- Troubleshot and delivered phone support for internal and external customers regarding equipment problems and issues.
- Conducted network assessments and diagnostics to troubleshoot VoIP connectivity issues effectively.
- Strengthened client relationships by delivering prompt technical assistance for complex issues related to VoIP applications.
Technical Support Representative I
Alorica Philippines, Inc.
Cebu City, Province Of Cebu, Philippines
01.2013 - 03.2014
- Coordinated closely with departments such as Product Management and Customer Support, ensuring comprehensive testing coverage for all product features and updates.
- Streamlined customer support processes for increased satisfaction and faster issue resolution.
Education
Vocational Course - Housekeeping NCII
Benedicto College
Mandaue City, Province Of Cebu, Philippines06-2011
Skills
- Technical troubleshooting
- Technical support
- Product troubleshooting
- Remote support
- Customer service expert
- Proficiency in Microsoft office
- Microsoft office expertise
- Proficient in Microsoft office suite
- Office 365 connectivity
- Front end web development
- Bootstrap framework
- HTML5 expertise
Timeline
Technical Support Representative II
Freelance
11.2021 - 04.2025
Technical Support Representative II
Concentrix Philippines
02.2019 - 03.2021
Technical Support Representative II
Telstra Powered By Teletech
06.2016 - 03.2018
Technical Support Representative I
Alorica Philippines, Inc.
01.2013 - 03.2014
Vocational Course - Housekeeping NCII
Benedicto College