Client Name

Relied upon applying comprehensive banking experience as Supervisor and multi-department backup while concurrently managing online personal/business banking product processing and servicing.

Present a professional, client-focused image in representing bank to customers and branch personnel, generating a positive market image and supporting business growth.

Proficiently plan, coordinate and manage a broad range of banking activities including monthly and quarterly reporting, outside broker investment processing, payroll reporting, outgoing wire transfers, legal request processing, and supplies procurement.

Proactively managed 5-member team, with accountability for creating job descriptions, recruiting and hiring, training/cross-training, performing annual performance reviews, conducting weekly employee meetings, and diplomatically implementing disciplinary actions.

Spearheaded audit review preparedness initiatives are vital to ensuring operations compliancy.

Established, cultivated, and maintained productive customer and branch relationships.

Concurrently managed 2 desks, demonstrating dynamic Organizational, prioritization, project administration, and time management skills.

Processed and maintained ATM/Debit card and personal online banking product transactions.

Created an online banking product and quick reference guide.

Defined, developed, wrote, and integrated streamlined/centralized operational procedures and processes to boost efficiency, productivity, and quality assurance.

Provided comprehensive customer support through performance of a variety of teller activities including money order/official check/traveller check processing, school food coupons distribution, mail/night drop deposit processing, credit rating, monthly certifications, and various reporting.

Rapidly promoted to lead 10 employees in service-oriented retail environment, with accountability for scheduling and training personnel for optimal individual and group performance.

Ensured achievement of home office and district sales management productivity and profitability goals through decisive leadership, sound business practices and effective operations administration.

Strategically merchandised products to maximize sales and profits.

Directed up to 13 team Members in providing quality food service to patrons.

Entrusted with managing and balancing cash receipts and deposits.

Closely monitored and forecasted food and labor costs to optimize bottom-line profits.

Controlled inventory levels to meet operational demand and cost-effectively procured supplies.

Enthusiastically supported waitress and hostess activities, building strong guest relations leading to repeat business, referrals, and client retention.