Cleo Thed Vicente
Bacolod City
Summary
- Experienced in property leasing and marketing, focused on attracting and keeping tenants. Uses strong communication and marketing skills to boost property visibility and appeal, staying on top of market trends to drive leasing success.
- Results-driven Graphic Artist skilled in creating designs that engage and inform customers. A clear communicator and team player, with a keen eye for detail and expertise in customer relations.
- Dedicated Customer Service professional with a deep understanding of service delivery and multitasking abilities. Committed to building strong relationships that help increase profitability and drive business growth.
Overview
10
10
years of professional experience
Work History
Virtual Leasing and Marketing Assistant
WorkForProsper (Client: Fowler Property Mgmt)
05.2023 - Current
- Assisted during the application and screening process to ensure applicants met all necessary criteria.
- Improved online visibility by updating property listings and managing SaaS (Software as a service) accounts.
- Monitored listing views and provided weekly reports to the property owners.
- Created resale certificates for properties as needed.
Retention Customer Service Representative
Transcom Worldwide Inc
02.2021 - 03.2023
- Provided personalized assistance tailored to each client’s unique needs, resulting in higher customer retention rates.
- Recommended products and services that best fit individual customer needs, increasing satisfaction and driving sales in areas like cable, telephone, home security, and mobile phones.
- Answered customer calls quickly to minimize wait times and ensure a smooth experience.
Customer Sales Associate
LBC Express
02.2018 - 01.2021
- Took part in regular training to stay up-to-date on products and industry trends, keeping my skills sharp.
- Handled cash transactions with accuracy and care, ensuring everything balanced at the end of the day.
- Oversaw incoming and outgoing shipments to make sure deliveries stayed on schedule.
- Tackled any logistical issues that came up, making sure customers were happy with the outcome.
Graphic Design Artist
ArtDozen Advertising
04.2016 - 01.2018
- Helped clients refresh and refine their visual identities, boosting their brand presence and customer loyalty.
- Updated outdated layouts, leading to a better engagement.
- Designed eye-catching print materials like brochures, banners, and signs to support marketing efforts.
- Created unique logos, illustrations, and typography for a variety of businesses and organizations.
Customer Service Representative
Panasiatic Solutions
11.2014 - 03.2016
- Stayed calm and professional in high-pressure situations, keeping things on track and resolving conflicts smoothly.
- Took care of customer complaints with empathy, turning unhappy experiences into loyal, repeat business.
- Managed escalated calls with a focus on solutions that worked for both the customer and the company.
- Responded to customer inquiries about products, services, and company details in a friendly and helpful way.
Education
Bachelor of Science - Information Technology
Colegio San Agustin - Bacolod
Bacolod City03-2014
High School Diploma -
Mansilingan Agro-Industrial High School
Bacolod City03-2010
Skills
- Property management software
- Property leasing expertise
- Communication and interpersonal skills
- Upselling strategies
- Organizational growth
- CRM software proficiency
- Print design
- Layout design
- Video editing
- HTML and CSS
- Logo design
- Image editing
Hobbies
- Gaming (Video Games & Tabletop RPGs): Loves diving into video games for fun and immersive experiences, whether it's solo or with friends online.
- Cruising (Motorbiking): Has a real passion for motorbiking, riding for the thrill and relaxation. There's nothing like the freedom of hitting the open road and going on long, scenic rides.
- Football (Soccer): A huge fan of both playing and watching football, enjoys the strategy and teamwork, whether it's kicking a soccer ball around or getting involved in the game.
Timeline
Virtual Leasing and Marketing Assistant
WorkForProsper (Client: Fowler Property Mgmt)
05.2023 - Current
Retention Customer Service Representative
Transcom Worldwide Inc
02.2021 - 03.2023
Customer Sales Associate
LBC Express
02.2018 - 01.2021
Graphic Design Artist
ArtDozen Advertising
04.2016 - 01.2018
Customer Service Representative
Panasiatic Solutions
11.2014 - 03.2016
Bachelor of Science - Information Technology
Colegio San Agustin - Bacolod
High School Diploma -
Mansilingan Agro-Industrial High School
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