Clent Jude Blateria
Minglanilla, Province of Cebu
Summary
Dynamic Customer Service Representative with a proven track record at QUALFON CEBU, INC. and OFFICE PARTNERS 360, excelling in client relations and active listening. Expertly resolved conflicts, enhancing customer loyalty and satisfaction. Skilled in data entry and critical thinking, I consistently transformed challenges into positive outcomes, ensuring a seamless user experience and fostering repeat business.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
OFFICE PARTNERS 360
04.2023 - Current
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Customer Service Representative
QUALFON PHILIPPINES, INC.
06.2021 - 01.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Bachelor of Science - Customs Administration
University of Cebu Main Campus
Cebu City, Province Of Cebu, PhilippinesHigh School Diploma -
University of The Visayas Minglanilla Campus
Minglanilla, Province Of Cebu, Philippines04-2019
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Client relations
- Payment processing
- CRM software
- Escalation management
- Account management
Timeline
Customer Service Representative
OFFICE PARTNERS 360
04.2023 - Current
Customer Service Representative
QUALFON PHILIPPINES, INC.
06.2021 - 01.2023
Bachelor of Science - Customs Administration
University of Cebu Main Campus
High School Diploma -
University of The Visayas Minglanilla Campus
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