CLEMEN FLAVIA PANINSORO
18 Arosa Place Forrest Hill Auckland 0620
Summary
Highly organized and detail-oriented professional with extensive experience as a billing specialist
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Detail-oriented administrative assistant with experience in customer service, data entry and office management.
Overview
32
32
years of professional experience
Work History
Billing Supervisor
Weatherford Oil Tools Middle East
12.2009 - 05.2020
- Revenue recognition for sales, service and rentals.
- Analyzed aging reports to identify and resolve any payment issues quickly.
- Reviewed customer contracts for pricing changes or errors before issuing invoices.
- Established effective relationships with clients by ensuring timely payments according to contractual agreements.
- Provided training and guidance to new team members on proper billing processes and procedures.
- Resolved customer inquiries regarding billing, charges, and payments.
- Reduced discrepancies in billing reports with thorough review processes and diligent follow-ups on outstanding accounts.
- Minimized errors in customer billing information through diligent verification practices and prompt issue resolution.
- Managed the preparation and distribution of customer invoices within strict deadlines, upholding adherence to company policies and client agreements.
- Created detailed reports for management reflecting key financial indicators such as receivables aging analysis, uncollected revenues breakdowns, write-offs statistics, among others contributing valuable insights into the department''s strengths and weaknesses.
- Facilitated monthly meetings with team members to discuss performance metrics, share best practices, and address any concerns or challenges faced during the billing cycle.
- Performed account reconciliations and resolved variances.
- Oversaw financial operations, producing invoices, processing payments and preparing deposits.
- Implemented and maintained a comprehensive billing database, ensuring accurate data storage for easy retrieval and analysis.
- Worked with multiple departments to check proper billing information.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
Document Controller
WSP Middle East
10.2008 - 11.2009
- Scanned, filed and transmitted various documents and adhered to digital filing procedures.
- Maintained document archive and file server of approved documents and drawings to provide easy traceability and retrievability.
- Maintained accurate records of all project-related documents, facilitating quick retrieval when needed.
- Examines all documents such as drawings, reports, specifications and change orders for verifying completeness and accuracy of the data.
- Provided support for document controls and worked with contract documents.
- Coordinated document exchange between departments, contractors, suppliers, and customers.
- Checked accuracy and completeness of documents to identify deficiencies and recommend corrective actions.
- Ensured timely submission of project documents by closely monitoring deadlines and prioritizing tasks accordingly.
- Assist preparing reports and Commercial Bids.
- Allocated unique document numbers to internal documents and incoming external documents and tracked in database.
- Demonstrated adaptability by quickly learning new software platforms and adjusting processes as needed to accommodate evolving project requirements or client preferences.
- Checked blueprints and drawings for accuracy and completeness.
- Developed user-friendly templates for frequent use, standardizing documentation across departments and projects.
- Transmitted documents, organized revisions and tracked changes.
- Provided assistance with inbound and outbound document processes, document sorting, logging, and work order creation.
Administrative Officer
Cellucom Group
12.2004 - 09.2008
- Maintained accurate records, ensuring timely processing of invoices, payments, and financial reports.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Enhanced overall office productivity through effective staff management and coordination of daily tasks.
- Arranges (involves correspondence & coordination works) with Government authorities for lease, license application, technical and sales issues.
- Reduced expenses by negotiating with vendors for cost-effective supply contracts and services.
- Monitored inventory levels of stationery supplies and ordered new stock when required.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidential records in accordance with data protection regulations.
- Developed and implemented administrative procedures to improve operational efficiency.
- Built and maintained relationships with vendors and other external contacts.
- Greeted visitors warmly while providing excellent customer service.
- Used various software programs for efficient document creation or editing purposes.
- Collected, sorted and delivered mail for staff members and customers.
- Arranged meetings and appointments according to staff availability and updated company calendars.
- Arranged business trips and handled reservations.
Project Coordinator
Zuma Kumagi, Inc
01.1992 - 06.1995
- To be provided if necessary
Finance and Administration Officer
B. L. De Guzman Construction Services
06.1995 - 05.2024
- To be provided if necessary
Education
Bachelor of Science (B.S) - Civil Engineering
University of Bohol
10.1986
Skills
- Time Management
- Problem Solving
- Staff Training
- Decision Making
- Software Proficiency
- Client Relations
- Invoice Processing
- Multitasking and organization Abilities
- Customer Service
- Contract Preparation
- Travel Coordination
- Data Entry
- Report Preparation
- Self-Motivation
- Database Maintenance
- Interpersonal Skills
- Phone and Email Etiquette
- Microsoft Office
- Accounts Payable and Receivable
- Purchasing
- Bank reconciliation
- Revenue recognition
- Excellent communication
- Adaptability and flexibility
- Decision-making
- Documentation and reports
- Microsoft office
- Self motivation
- Document recordkeeping
- Accounting software systems
- Data collection
Accomplishments
- Achieved Dedication and great efforts for embodying through effectively helping with other Branch company.
- Achieved Q1 to Q4 2015 Order to Cash Effeciency Champion awardee.
Timeline
Billing Supervisor
Weatherford Oil Tools Middle East
12.2009 - 05.2020
Document Controller
WSP Middle East
10.2008 - 11.2009
Administrative Officer
Cellucom Group
12.2004 - 09.2008
Finance and Administration Officer
B. L. De Guzman Construction Services
06.1995 - 05.2024
Project Coordinator
Zuma Kumagi, Inc
01.1992 - 06.1995
Bachelor of Science (B.S) - Civil Engineering
University of Bohol
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