CLAYNE-AN BEJAGAN
AR & Collection Officer
Cebu City, Province of Cebu,CEB
Summary
Experienced Accounts Receivable & Collection Officer with over 7 years of experience. Familiar with the aspect of Accounts Receivable, billing process and other office administrative works.
Overview
11
11
years of professional experience
Work History
AR & COLLECTION OFFICER
YFC BONEAGLE INTERNATIONAL, INC
01.2020 - Current
- Managed collections process, ensuring compliance with company policies and regulations.
- Developed and maintained strong relationships with clients to facilitate timely payments.
- Improved debtor relations through effective dispute resolution strategies, cultivating trust among clients and colleagues alike.
- Built rapport with clients through consistent follow-up and diligent case management, fostering positive relationships.
- Utilized strong communication skills to handle difficult conversations with customers, maintaining professionalism and empathy.
- Worked closely with delinquent members to develop plan of payment in order to rectify outstanding accounts.
- Enhanced debt recovery by implementing efficient collection strategies and techniques.
- Collaborated with cross-functional teams to improve overall collections efficiency and reduce outstanding debt.
- Implemented timely escalation procedures when necessary, ensuring prompt attention is given to high-risk accounts.
- Collaborated with team members to identify new tactics and improve overall collection success rates.
- Oversaw accounts receivable reports, identifying discrepancies and implementing corrective actions.
- Documented all daily collections and delinquent account activities by uploading information to company's database.
- Reduced outstanding receivables by proactively monitoring aged accounts and prioritizing collection efforts accordingly.
- Negotiated re-payment plans by identifying causes of delinquent payments to assist in recovery of debt and meet realistic timeframes.
- Monitored customer accounts for payment delinquency and initiated collection efforts.
- Maintained accurate records of customer accounts, payments and payment plans.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Generated and distributed monthly customer statements.
FINANCE & ADMIN OFFICER
DYNOYECHPHPL CORPORATION
03.2018 - 01.2020
- Managed office operations, ensuring efficient workflow and resource allocation.
- Developed and implemented administrative procedures to improve overall organizational efficiency.
- Handled accounts receivable, collection and account payables
- Initiated collection activities through telephone calls, letters and emails.
- Maintained accurate records, ensuring timely processing of invoices, payments, and financial reports.
- Managed warehouse consumables purchase and keep up to date records of incoming and outgoing items
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Performed other administrative works
ACCOUNTING SUPERVISOR
INSIGHT SYSTEMS INTERNATIONAL CORP.
04.2015 - 08.2017
- Handled AR collection, monitoring closely of the billing and following up of collections
- Maintained accurate bank records and reconciliation of deposits and withdrawals transactions
- Prepared monthly report of the cash flow and allocated budget for the disbursement bank for the payment of the suppliers
Education
Bachelor in Secondary Education - Math Major
University of San Jose Recoletos
Cebu City, Province Of Cebu, Philippines01.2009
Skills
- Strong negotiation skills
- Verbal and written communication
- Data entry proficiency
- Research, reporting, and documentation
- Delinquent client notification
- Debt collection processes
- Relationship building
- Account reconciliation
- Credit and collections
References
Available upon request
Timeline
AR & COLLECTION OFFICER
YFC BONEAGLE INTERNATIONAL, INC
01.2020 - Current
FINANCE & ADMIN OFFICER
DYNOYECHPHPL CORPORATION
03.2018 - 01.2020
ACCOUNTING SUPERVISOR
INSIGHT SYSTEMS INTERNATIONAL CORP.
04.2015 - 08.2017
Bachelor in Secondary Education - Math Major
University of San Jose Recoletos