Claudio Dela Torre Jr
Sudtunggan, Basak, Lapu-Lapu City
Summary
Experienced Customer Service Associate with a proven track record of 5 years in handling inbound and outbound calls for telecommunication companies, specializing in mobile and cable accounts. Exceptional at resolving inquiries, addressing concerns, and ensuring customer satisfaction. Proficient in utilizing various communication platforms and systems to deliver prompt and accurate information. Committed to maintaining professionalism, efficiency, and attention to detail in all interactions with customers.
Overview
5
5
years of professional experience
Work History
Customer Service Associate
Accenture
04.2021 - Current
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
Call Center Representative
Qualfon
01.2020 - 07.2020
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Education
Senior High Graduate -
Dalaguete National High School
Dalaguete, Cebu City04-2018
Skills
- Customer Loyalty Strategies
- Managing Outbound Calls
- Ability To Work Under Pressure
- Expert Knowledge Provider
- Customer Support Expertise
- Customer Technical Assistance
- Handling Inbound Calls
- Graveyard Shift Adaptability
- Proficient Computer Skills
Languages
English
Bilingual or Proficient (C2)
Timeline
Customer Service Associate
Accenture
04.2021 - Current
Call Center Representative
Qualfon
01.2020 - 07.2020
Senior High Graduate -
Dalaguete National High School
Similar Profiles
Uttara MerupulaUttara Merupula
Team Leader at AccentureTeam Leader at Accenture
Anchitha K RAnchitha K R
Senior Software Engineer at AccentureSenior Software Engineer at Accenture
PHANI TEJA NALLAMOTHUPHANI TEJA NALLAMOTHU
Senior Manager, Technology Architecture at AccentureSenior Manager, Technology Architecture at Accenture