CLAUDINE A. OLIVEROS
SAN JOSE
Summary
Results-oriented sales worker engages with customers to help establish rapport. Proven track record of building customer relationships and successfully closing sales. Committed to delivering exceptional customer service and exceeding sales goals.
Overview
12
12
years of professional experience
Work History
Credit and Collection (Trainee)
ESJAY AUTO CORP (HYUNDAI QUEZON AVE)
- Filling and photocopying of documents (various accounts)
- Encoding of account receivables on ledger.
Sales Engineer
Davies Paints Philippines Inc.
02.2022 - Current
- Established long-term relationships with key clients for repeat business and referrals, cultivating a strong network within the industry.
- Identified sales opportunities by assessing environment and devising and implementing winning strategy.
- Developed customized proposals that demonstrated a clear understanding of client requirements and offered compelling solutions to meet their unique needs.
- Identified and supported resale opportunities to achieve sales plans.
- Generated new leads through cold calling, social media outreach, and attending industry events.
- Delivered technical sales presentations to prospects and presented benefits and value of products.
- Gathered valuable feedback from clients on product performance, sharing insights with engineering teams for continuous improvement efforts.
- Increased sales revenue by consistently meeting and exceeding sales targets through effective client presentations and product demonstrations.
- Attended trade shows and seminars to promote products and network with industry contacts.
- Recommended changes, improvements, or enhancements in products to product development team based on customer feedback.
- Suggested ideas for product evolution and new product variants.
- Provided technical troubleshooting and problem solving for clients with installed equipment or system issues.
- Gained customer acceptance by demonstrating cost reductions and operations improvements.
- Provided technical support to customers during pre-sales consultations, addressing concerns, and offering solutions tailored to their needs.
- Enhanced company visibility by delivering engaging presentations at trade shows, conferences, and other networking events.
- Collaborated closely with internal teams to deliver top-notch customer service, ensuring seamless implementation of products and services.
- Reviewed customer inquiries to understand project scope while managing internal delivery mechanisms.
- Developed and implemented pursuit plans for opportunities within assigned key accounts.
- Participated in ongoing professional development opportunities, staying current with industry trends and advancements in technology to provide customers with up-to-date information and solutions.
- Utilized advanced technical knowledge to gain a competitive edge in the market by effectively showcasing product capabilities in comparison to competitor offerings.
- Designed and delivered product training for clients.
- Assisted marketing team in creating targeted collateral materials that effectively communicated product benefits to potential customers.
- Navigated complex negotiations with tact and professionalism, closing deals that maximized profitability while maintaining customer satisfaction.
- Improved overall customer satisfaction by proactively addressing concerns and resolving issues in a timely manner, demonstrating a commitment to exceptional service.
- Achieved consistent year-over-year growth in territory sales by proactively identifying new opportunities and strategically expanding business relationships within existing accounts.
- Managed technical integration, systems engineering program management, customer support and program management.
- Provided sales forecasts for product sales opportunities within assigned accounts.
- Analyzed market trends, competitor performance and product strengths.
- Built and maintained strong relationships with internal stakeholders, including product management, engineering, and customer success teams to ensure seamless coordination on sales initiatives.
- Used effective data analysis and sales strategies to increase win prospect buy-in and demonstrate system benefits.
- Optimized sales pipeline management by regularly reviewing progress against goals and adjusting strategies as needed to stay on track towards annual objectives.
- Cultivated and maintained strong relationships with customers to ensure a positive customer experience.
- Tracked sales data for analysis and forecasting.
- Helped team implement successful sales strategies for complex engineering projects.
Sales and Marketing Coordinator
DAVIES PAINTS PHILIPPINES INC.
06.2018 - 02.2022
- ISO 9001:2015 Internal Quality Auditor
- Assisting the sales engineers in strategic marketing management
- Responsible for coordinating of Marine and Industrial projects with technical service provider (Maincoat Inc.) and sales team
- Ensure that all reports are updated
- Facilitate in submittal of customer information sheet form to client and coordinate approval of such with accounting
- Updating of company profile, accreditation and experience list periodically
- To assist the sales team to promote the product by means of different marketing needs.
Accounting Assistant
CHARTER CHEMICAL & COATING CORP.
06.2016 - 06.2018
- Configured ERP SAP System for two sister company
- Created a process flow for the department
- Prepare and evaluate the accounting statements of an organization
- Compilation of financial accounts, data analysis and comply with the financial criteria
- Responsible for the implementation of numerous accounting processes including month-end and year-end suspensions, accounts payable and receivable, tax statements, loan reconciliations, general ledger reports, planning and budgeting
- Analyzing corporate financial transactions to ensure efficient operation of the business.
Ministry Worker
FAITH FELLOWSHIP AURORA
01.2012 - 01.2016
- Sunday School Teacher (Outreach)
- Tutor.
Education
CERTIFICATION - AMPP-CIP 1 Basic Coating Inspector
AMPP-NACE-SSPC
11.2023
EXECUTIVE MASTERS IN BUSINESS ADMINISTRATION (EMBA) - Entrepreneurship
University of Makati
05.2020
BACHELOR OF SCIENCE IN BUSINESS ADMINISTRATION (BSBA) - Marketing Management
University of the East
04.2016
Skills
- Documentation skill
- Report Preparation
- Team Collaboration
- Documentation And Reporting
- Leadership Qualities
- Technical skills
- Customer Relationship Management
- Record preparation
- Operations Support
- Process Improvement
- Process Analysis
- Analytical Thinking
- Data Analysis
- Administrative Support
- Performance Improvement
Businessengagement
- Primitive Printees Enterprise - General Manager/Owner
- Subrata Coffee Products - Owner
Training
Improvement of the Quality Management System Using Problem Solving Process
Discovery Suites 25 ADB Ave. Ortigas Center Pasig City
January 17-18, 2020
. ISO 9001:2015 Internal Quality Audit Training
Discovery Suites 25 ADB Ave. Ortigas Center Pasig City
January 9-11, 2020
Davies Paints Phil. Inc. Internal Auditor
. 2nd CCAPS Foreign Study Mission
Malaysia and Singapore September 6-8, 2020
o Future-Ready Organization Using Data & Technology, Resorts World Genting Malaysia
o Integrated Resort Management and Genting Integrated Tourism Plan., Resorts World Genting Malaysia
o Omni channel Marketing, Resorts World Genting Malaysia
o Digital Marketing Transformation and Customer Relationship Management, Resorts World Genting
Malaysia
o Digital Banking, Malayan Banking Berhad (Maybank), Malaysia
o Humanizing Financial Services across Asia, (Maybank), Malaysia
o Bilateral Trade Relations of Singapore and Philippines, Singapore
o Public Policy and Good Governance
o Singaporean Education, National University of Singapore, Singapore
o Financial System of Singapore, Monetary Authority of Singapore (MAS), Singapore
o Business Intelligence on Singaporean Market KPMG (Klynveld Peat Marwick Goerdeler), Singapore
Timeline
Sales Engineer
Davies Paints Philippines Inc.
02.2022 - Current
Sales and Marketing Coordinator
DAVIES PAINTS PHILIPPINES INC.
06.2018 - 02.2022
Accounting Assistant
CHARTER CHEMICAL & COATING CORP.
06.2016 - 06.2018
Ministry Worker
FAITH FELLOWSHIP AURORA
01.2012 - 01.2016
Credit and Collection (Trainee)
ESJAY AUTO CORP (HYUNDAI QUEZON AVE)
CERTIFICATION - AMPP-CIP 1 Basic Coating Inspector
AMPP-NACE-SSPC
EXECUTIVE MASTERS IN BUSINESS ADMINISTRATION (EMBA) - Entrepreneurship
University of Makati
BACHELOR OF SCIENCE IN BUSINESS ADMINISTRATION (BSBA) - Marketing Management
University of the East
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