CLAUDINE C. SALVADOR
Customer & Operations
Caloocan City
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
6
6
years of professional experience
14
14
years of post-secondary education
2
2
Languages
Work History
Customer Service Representative
WHG Customer Service Services Philippines, Inc.
02.2023 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Customer Care Officer
Pilipinas Teleserv
08.2019 - Current
- Providing assistance to customer associate
- Answers customer inquiries about their services of the account and its benefit such as loan and contributions /savings through phone or chat
- Create and maintain reports about customer interactions
Education
Bachelor of Science - Hotel And Restaurant Management
Access Computer and Technical College
Quiapo, Metro Manila 01.2015 - 01.2019
High School - undefined
E. Rodriguez Jr. High School
La Loma, Quezon City 01.2009 - 01.2013
Elementary School - undefined
Ramon Magsaysay Elementary School
Santa Mesa Heights, Quezon City 01.2003 - 01.2009
Skills
- Strong organizational skills
- Multitasking skills
- Ability to perform well in a fast-paced environment
- Problem-solving skills
- Analytical skills
- Ability to resolve in-depth queries
- Methodical approach
- Product and service solutions
- Client relations
- Coordination
Personal Information
- Age: 23
- Height: 5'7
- Weight: 70kg
- Father's Name: Medardo Salvador
- Mother's Name: Claudia Salvador
- Date of Birth: 05/28/97
- Gender: Female
- Nationality: Filipino
- Marital Status: Single
- Religion: Roman Catholic
Additional Information
Baguio City Culture and Tourism
January 24, 2018
Hotel Supreme Convention Plaza Baguio City
On-The-Job Training (OJT)
Completed 500 hours of Housekeeping and Food and Beverage Department.
The Oriental Hotel / Swagman Hotel
411 Antonio Flores St, Ermita, Manila
Affiliations
Ms. Melody Manuel
Pilipinas Teleserv Inc.
Customer Care Office
Mrs.Jedalyn B. Diosa
Access Computer and Technical College
Academic Support Committee of HRM/TM Department 09073038695
Mr.Jervin Brizo
Lufthansa Technic Philippines Pasay City
Aircraft Mechanic 09452207769
Timeline
Customer Service Representative
WHG Customer Service Services Philippines, Inc.
02.2023 - Current
Customer Care Officer
Pilipinas Teleserv
08.2019 - Current
Bachelor of Science - Hotel And Restaurant Management
Access Computer and Technical College
01.2015 - 01.2019
High School - undefined
E. Rodriguez Jr. High School
01.2009 - 01.2013
Elementary School - undefined
Ramon Magsaysay Elementary School
01.2003 - 01.2009
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