Professional Summary
Overview
Work History
Education
Skills
Accomplishments
Additional Information
Timeline

Claudily Samonte

Foundever Company
San Manuel Puerto Princesa City,PLW
Claudily Samonte
5
years of professional experience

Results-driven individual with proven abilities in relationship building and critical thinking. Known for resolving complex customer issues while maintaining service excellence and training new team members to achieve operational success.

Work History

Customer Service Representative

5 Years 5 Months
Foundever Company | 03.2021 - 08.2026
  • Managed high volume of calls, maintaining service level agreements and ensuring prompt issue resolution.
  • Resolved customer inquiries using CRM software, enhancing customer satisfaction and retention.
  • Collaborated with cross-functional teams to streamline processes, reducing response times for customer requests.
  • Trained new team members on customer service protocols and best practices to improve onboarding efficiency.
  • Developed training materials to assist staff in improving product knowledge and service delivery standards.
  • Analyzed customer feedback trends, providing actionable insights to enhance service offerings and client experience.
  • Mentored junior representatives, fostering a culture of continuous improvement and collaboration within the team.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Education

Bachelor of Science - Business Administration And Management

Palawan State University - Taytay Palawan | Taytay Palawan | 04-2019

High School Diploma

Central Taytay National High School | Montevista Poblacion Taytay Palawan | 04-2015

No Degree

Julio Arzaga Elementary School | Poblacion, Taytay Palawan | 04-2011

Skills

Customer service
Customer relationship management (CRM)
Call center experience
Sales proficiency
Satisfaction measurement
Customer interaction
CRM management
Computer proficiency
Issue resolution
Product solutions
Product sales
Sales expertise
Metrics analysis
Center management
Product expertise
Building rapport
De-escalation skills
Live chat support
Service strategies
Upselling services
Sales tactics

Accomplishments

2019- On the Job Training, 600 hours at BIR - Taytay Palawan

Additional Information

2021- 2025 - Grubhub

Chat Support account in Foundever

2025-2026 - Hardrock

Casino and Hotel account in Foundever

Timeline

Customer Service Representative

Foundever Company
03.2021 - 08.2026Read More

Palawan State University - Taytay Palawan

Bachelor of Science from Business Administration And Management
Read More

Central Taytay National High School

High School Diploma
Read More

Julio Arzaga Elementary School

No Degree
Read More
Claudily Samonte