CLARYSSE REYES EVANGELISTA
Sr. Associate
Taytay, Province Of Rizal,RIZ
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth. Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
3
3
years of professional experience
Work History
Healthcare Collection Specialist
WNS Global Services
10.2023 - Current
- Monitored accounts receivable aging reports, proactively initiating collection efforts on past-due accounts to minimize losses.
- Negotiated payment plans with customers, prioritizing account resolution and maintaining professionalism throughout interactions.
- Collaborated with cross-functional teams to identify areas for process improvement within the collections department.
- Maintained consistently high success rate of collecting on overdue accounts.
Healthcare Customer Service Representative
WNS Global Services
03.2022 - Current
- Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
- Gathered information, assessed, and fulfilled callers' needs, and educated on important policies and procedures.
- Managed difficult conversations with compassion and professionalism, helping deescalate tense situations while maintaining a focus on finding resolutions.
- Delivered exceptional support during high call volume periods by maintaining composure and professionalism under pressure.
- Expanded knowledge on medical terminology and insurance policies through continuous learning initiatives, enhancing accuracy in communication with clients.
Education
Computer System Technology - Computer and Information Sciences
University of Rizal System
Binangonan, Philippines 04.2001 -
Skills
Debt recovery expertise
Goal-Oriented
Medical billing knowledge
Phone and Email Etiquette
Claims Processing
Customer Service
Case investigation
Timeline
Healthcare Collection Specialist
WNS Global Services
10.2023 - Current
Healthcare Customer Service Representative
WNS Global Services
03.2022 - Current
Computer System Technology - Computer and Information Sciences
University of Rizal System
04.2001 -
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