Clark Jemuel Leyco
Antipolo City,Rizal, Philippines
Summary
Detail-oriented Subject Matter Expert skilled in data analysis and reporting. Identifies root causes of complex issues, implementing tailored solutions that drive team effectiveness. Delivers engaging training materials that enhance agents' skills and understanding. Adept at analysing complex problems, delivering practical solutions, and providing guidance on best practices. Strong communicator with ability to liaise between teams and stakeholders, ensuring smooth project execution.
Overview
6
6
years of professional experience
Work History
Subject Matter Expert
LizardBear Tasking, Inc.
Antipolo City
06.2024 - Current
- Advised on subject-specific issues, enhancing team effectiveness and efficiency through tailored solutions.
- Created training materials and facilitated training sessions for agents, improving their understanding and skills.
- Resolved complex problems by identifying root causes and implementing effective solutions.
- Supported employee morale and well-being by developing positive practices centred on career development and individual job satisfaction.
- Conducted data analysis and assessment, presenting actionable insights to management.
- Acted as the leading subject matter expert, providing guidance to team members.
Agent
LizardBear Tasking, Inc.
Antipolo City
04.2020 - 06.2024
- Content Moderator: Reviews and evaluates user-generated content across digital platforms, ensuring all content adheres to the community guidelines, legal policies, and platform standards.
- AI Trainer: Interacts and evaluates the large language models' responses, creates high-quality datasets, and labels data, ensuring the models' output is accurate, safe, and helpful for users
- Speech Transcriptionist: Creates written versions of conversations that follow the conventions of written language, like grammar rules and industry standards from the given audio or video content.
- Recognised for outstanding performance as a top teammate over multiple months.
Education
Bachelor of Science - in Civil Engineering
University of Rizal System
Antipolo City, Rizal01-2024
Accountancy, Business, and Management Strand
Skill-Power Institute, Inc.
Antipolo City, Rizal01-2020
Skills
- Creating materials and data presentation
- Data analysis and reporting
- Great communication skills
- Proficient in Microsoft Office and Google Suite
- Tech Literacy
- Attention to detail
- Strong leadership skills
- Adaptability
- Conflict resolution
- Critical thinking
- Emotional Resiliency
Timeline
Subject Matter Expert
LizardBear Tasking, Inc.
06.2024 - Current
Agent
LizardBear Tasking, Inc.
04.2020 - 06.2024
Bachelor of Science - in Civil Engineering
University of Rizal System
Accountancy, Business, and Management Strand
Skill-Power Institute, Inc.