Clark Villamayor
San Jose Del Monte, Bulacan
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
15
15
years of professional experience
Work History
Technical Support Agent
Concentrix
08.2022 - 11.2022
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Analyzed issues to identify troubleshooting methods needed for quick remediation.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Walked individuals through basic troubleshooting tasks.
Duty Operation Supervisor
Etihad Airways
01.2008 - 07.2014
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
Education
Certificate - Data Analytic Professional
Google
Online12.2023
Bachelor of Laws - Bachelor of Laws
Adamson University
Philippines09.2006
Bachelor of Arts - Political Science
Adamson University
Philippines04.2006
Skills
- Clean data in spreadsheets
- Sort and filter data in spreadsheets
- Create pivot tables in spreadsheets
- Perform SQL queries
- Sort and filter data using SQL queries
- Convert data types using SQL functions
- Create data visualizations using Tableau
- Create presentations from data analysis results
- Create dashboards using Tableau
- Use design thinking to improve dashboards
- Create reports in R Markdown
- Run scripts in RStudio
- Create data visualizations in RStudio
Timeline
Technical Support Agent
Concentrix
08.2022 - 11.2022
Duty Operation Supervisor
Etihad Airways
01.2008 - 07.2014
Certificate - Data Analytic Professional
Google
Bachelor of Laws - Bachelor of Laws
Adamson University
Bachelor of Arts - Political Science
Adamson University
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