Clark Manrique
Blk 20 Lot 32 Quirino St Regency Plain Subd Iponan Cagayan de Oro City,Philippines
Summary
Confident individual with strong communication, teamwork and problem-solving strengths. Brings reliability, attention to detail and positive attitude to new tasks, with willingness to learn and take on responsibility. Eager to contribute to team success and deliver helpful support in busy settings.
Overview
1
1
Certification
4
4
years of professional experience
Work History
Costumer Service Representative
Teleperformance Philippines
2022.05 - 2026.09
- Handled inbound customer service calls, efficiently resolving queries and complaints to maintain high satisfaction levels.
- Maximised customer satisfaction by resolving service issues promptly.
- Resolved customer service enquiries promptly and accurately, enhancing overall customer experience.
- Provided assistance with product-related questions, feedback, and complaints to support customer needs.
- Collaborated with the sales team to identify and target customer needs, driving sales through informed recommendations.
- Addressed customer service enquires quickly and accurately.
- Assisted customers with product-related questions, feedback and complaints.
- Managed inbound customer service calls, efficiently resolving queries and complaints to uphold satisfaction levels.
- Remained calm under pressure to handle customer complaints and solve problems.
Education
Bachelor of Science - Bachelor's in Automotive Mechanical Technology
University of Science and Technology of Philippine
Cagayan de Oro, MSR2020-01
Skills
- Inbound call management
- Customer support
- Problem resolution
- Sales assistance
- Call centre operations
- Multitasking
- Effective listening
Certification
- [Area of certification]Certified Graduate of Jump Leadership Training
Hobbies and interests
- Musician and Computer enthusiast
Timeline
Costumer Service Representative
Teleperformance Philippines
2022.05 - 2026.09
Bachelor of Science - Bachelor's in Automotive Mechanical Technology
University of Science and Technology of Philippine