Hi, I’m
Clariza Tolentino
Senior Delivery Specialist
Quezon City
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects or processes simultaneously. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
15
years of professional experience
4
Certifications
3
Languages
Work History
IBM (RIO TINTO)Quezon City
Senior Process Delivery Specialist (Benefits)
04.2022 - 09.2022
Job overview
- Paid attention to detail while completing assignments.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Responsible for answering all the queries regarding employee’s benefit in RIO TINTO such as Novated Lease, RAHTA Eligibility, BLT RAHTA Approval & Claims, Bond Assistance, RATA Dec, RATA Gove, Relocation and etc.
- Monitor the Tickets flows in ServiceNow for the newly created ticket and highly priority concern from Rio HR.
- Worked with employee’s documents regarding reimbursement and / or allowances covered per employee eligibility.
- Ensure to entered correct data and amount of employees allowances and payment in the system (SAP).
- Responsible for correct tracking of employee’s RAHTA approval per travel.
- Passionate about learning and committed to continual improvement.
IBM (LINDE)Quezon City
Quality Assurance Specialist (CC&EDM)
07.2019 - 04.2022
Job overview
- Completed deviation forms and recorded findings of inspection process, collaborating with quality team members and department managers to implement procedural remedies.
- Fixed identified issues to increase productivity and boost workflows in Team's SLA Dashboard
- Educated employees on specific QA standards and confirmed maintenance of standards.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies of all Geo's.
- Analyzed quality and performance data to support operational decision-making.
- Ensure to maintain the quality performance of our call center associates in handling calls, emails and cases.
- Conducted investigations and Calibration review into questionable test/production results with Clients.
- Reported problems and / or concerns to management.
IBM (LINDE)Quezon City.
Service Associate (Senior Payroll Practitioner)
01.2019 - 06.2019
Job overview
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Worked flexible hours across night, weekend and holiday shifts.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Cultivated interpersonal skills by building positive relationships with others.
- Proved successful working within tight deadlines and a fast-paced environment specially during payroll cycle (Linde-AU).
- Ensure payroll accuracy entered and / or processed in the system (SAP).
- Passionate about learning and committed to continual improvement of the processes.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Worked well in a team setting, providing support and guidance.
IBM (P&G)Quezon City
Project Administrator-PMO
04.2017 - 12.2018
Job overview
- Developed and implemented project plans and budgets to ensure successful execution.
- Reported regularly to managers on project budget, progress and technical problems.
- Maintained open communication by presenting regular updates on project status to operations and clients.
- Proven ability to learn quickly and adapt to new situations.
- Passionate about learning and committed to continual improvement.
- Monitored project progress, identified risks and took corrective action as needed.
- Facilitated workshops to collect project requirements and user feedback.
- Analyzed project performance data to identify areas of improvement.
- Contributed on the PMO revenue in P&G through completed projects.
- Responsible in listing, cloning, running and test planning of scenarios for projects accuracy.
- Provides client smart budgeting and satisfaction.
IBM (RIO Tinto)Quezon City
Service Associate Practitioner (Project Based)
11.2016 - 04.2017
Job overview
- Developed strong communication and organizational skills through working on group projects.
- Worked effectively in fast-paced environments.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Provided professional services and support in a dynamic work environment.
- Passionate about learning and committed to continual improvement.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Ensure accuracy of employee’s eligibility in compensation as confirmed in the ranked file.
- Generates performance calibration packs in the global process library
IBM (Kraft)Quezon City
Core Payroll Practitioner
05.2015 - 10.2016
Job overview
- Worked flexible hours across night, weekend and holiday shifts.
- Paid attention to detail while completing assignments.
- Cultivated interpersonal skills by building positive relationships with others.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Contributed on processing on cycle payroll in Kraft via SAP Tool.
- Manner on running daily the FI balancing reports which includes FI completeness and RPCIP reports.
- Accuracy of payroll payments & adjustment as intended.
- Generates Off cycle and / or Pay Statements and other Business reports
- Joined and performed client watch out call for updates.
- Identified issues, analyzed information and provided solutions to problems.
- Strengthened communication skills through regular interactions with others.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
IBM (Kraft)Quezon City
Tax Payroll Practitioner
02.2015 - 05.2015
Job overview
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Organized and detail-oriented with a strong work ethic.
- Cultivated interpersonal skills by building positive relationships with others.
- Resolved problems, improved operations and provided exceptional service.
- Responsible for running daily Automatic data processing report for daily ADP remittance funding
- Running and pulling daily tax reports needed in sharp (SAP tool).
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Perform as validator on some tax related processes.
IBM (CVS)Quezon City
Time and Attendance Payroll Practitioner
09.2011 - 02.2015
Job overview
- Excellent communication skills, both verbal and written.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Learned and adapted quickly to new technology and software applications.
- Demonstrated strong organizational and time management skills while managing multiple processes.
- Managed time efficiently in order to complete all tasks within deadlines.
- Compilation and processing of transactional Payroll and Time Data.
- Process payroll requirements in payroll system such as monthly, year-end, off-cycle.
- Preparation and processing of Final Settlement/Terminal Pay, payments/Deduction.
- Acts as First point of escalation for Issue Resolution of Payroll and Time Management related matters raised by the Contact Center.
- Ensure Payroll accuracy and overpayment should be avoided.
- Demonstrated leadership skills in several projects and admin works.
- Provide Client Service Satisfaction
IBM Recruitment Quezon City
Student Intern (Recruitment)
11.2010 - 03.2011
Job overview
- Self-motivated, with a strong sense of personal responsibility.
- Resolved problems, improved operations and provided exceptional service.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Ensures accurate profile validation of applicants and documents legitimacy.
- Arrange meetings, job interviews and job offer schedules.
- Analyzed and tracked the monthly report.
- Organized and picked some freebies for new hires and Job fair event.
- Attending and Assisting manager for monthly meetings.
Social Security System (SSS)Quezon City
Summer Intern (Corporate and Public Affairs)
04.2010 - 05.2010
Job overview
- Strengthened communication skills through regular interactions with others.
- Developed and maintained courteous and effective working relationships.
- Cultivated interpersonal skills by building positive relationships with others.
- Delivered services to customer locations within specific timeframes.
- Dealt with public concern such as SSS contribution, loan issues and other SSS related concern.
- Attended SSS Meeting Affair together with superior to report or log a specific special events.
- Contributed team collaboration regarding SSS advertisement.
- Arrange EVP schedules such as meetings and some TV questing.
- SPOC in Corporate and Public Affairs department for some huddle/meetings.
Villagers Montessori CollegeQuezon City
Student Assistant
11.2007 - 03.2010
Job overview
- Communicated effectively with faculty and staff and accepted critiques and suggestions for areas of improvement.
- Completed clerical tasks such as filing, copying, and distributing mail.
- Helped with administrative support by managing incoming calls, coordinating files, and sorting mail.
- Greeted incoming office visitors, answered questions, and directed individuals to office locations.
- Assigned as secretary to School VP and President during meetings.
- Appointed to organize and sched school orientation.
- Provides school documents needed to CHED.
- Task for monthly report to VP for student assistant task and daily responsibility.
- Distributed professor’s and Dean's important documents such as class cards, student info / profile.
- Handling school President schedules such as school events, school orientation, school anniversaries and etc.
Education
Villagers Montessori CollegeProject 8, Quezon City
Bachelor of Science from Marketing Management
04.2011 - 04.2011
Skills
Product delivery processes
Accomplishments
- Documented and resolved escalated cases which led to Client commendation.
- Achieved Green SLA by completing assigned processed with accuracy and efficiency.
- Collaborated with CC team and EDM team to continually achieved CSAT and decreases the number of DSAT.
- Consistently received Achieved Business Result in annual Performance and Checkpoint Review.
- Recognized for exceeding Think40 training yearly.
Affiliations
- IBM Think40 Trainings & Personal Processes Training
- TESDA Scholar (Finishing course for Call Center Agent)
- Credly Digital Credentials Network (Trainings)
Certification
IBM Agile Explorer
Timeline
IBM Agile Explorer
05-2022
Trustworthy AI and AI Ethics
05-2022
Local Compliance Testing
05-2022
Senior Process Delivery Specialist (Benefits)
IBM (RIO TINTO)
04.2022 - 09.2022
Quality Assurance Specialist (CC&EDM)
IBM (LINDE)
07.2019 - 04.2022
Service Associate (Senior Payroll Practitioner)
IBM (LINDE)
01.2019 - 06.2019
Project Administrator-PMO
IBM (P&G)
04.2017 - 12.2018
Service Associate Practitioner (Project Based)
IBM (RIO Tinto)
11.2016 - 04.2017
Enterprise Design Thinking Practitioner
10-2016
Core Payroll Practitioner
IBM (Kraft)
05.2015 - 10.2016
Tax Payroll Practitioner
IBM (Kraft)
02.2015 - 05.2015
Time and Attendance Payroll Practitioner
IBM (CVS)
09.2011 - 02.2015
Villagers Montessori College
Bachelor of Science from Marketing Management
04.2011 - 04.2011
Student Intern (Recruitment)
IBM Recruitment
11.2010 - 03.2011
Summer Intern (Corporate and Public Affairs)
Social Security System (SSS)
04.2010 - 05.2010
Student Assistant
Villagers Montessori College
11.2007 - 03.2010
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