Hi, I’m
Clariza Tolentino
Senior Delivery Specialist
Quezon City
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects or processes simultaneously. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
15
years of professional experience
4
Certifications
3
Languages
Work History
IBM (RIO TINTO)Quezon City
Senior Process Delivery Specialist (Benefits)
04.2022 - 09.2022
Job overview
- Paid attention to detail while completing assignments.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Responsible for answering all the queries regarding employee’s benefit in RIO TINTO such as Novated Lease, RAHTA Eligibility, BLT RAHTA Approval & Claims, Bond Assistance, RATA Dec, RATA Gove, Relocation and etc.
- Monitor the Tickets flows in ServiceNow for the newly created ticket and highly priority concern from Rio HR.
- Worked with employee’s documents regarding reimbursement and / or allowances covered per employee eligibility.
- Ensure to entered correct data and amount of employees allowances and payment in the system (SAP).
- Responsible for correct tracking of employee’s RAHTA approval per travel.
- Passionate about learning and committed to continual improvement.
IBM (LINDE)Quezon City
Quality Assurance Specialist (CC&EDM)
07.2019 - 04.2022
Job overview
- Completed deviation forms and recorded findings of inspection process, collaborating with quality team members and department managers to implement procedural remedies.
- Fixed identified issues to increase productivity and boost workflows in Team's SLA Dashboard
- Educated employees on specific QA standards and confirmed maintenance of standards.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies of all Geo's.
- Analyzed quality and performance data to support operational decision-making.
- Ensure to maintain the quality performance of our call center associates in handling calls, emails and cases.
- Conducted investigations and Calibration review into questionable test/production results with Clients.
- Reported problems and / or concerns to management.
IBM (LINDE)Quezon City.
Service Associate (Senior Payroll Practitioner)
01.2019 - 06.2019
Job overview
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Worked flexible hours across night, weekend and holiday shifts.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Cultivated interpersonal skills by building positive relationships with others.
- Proved successful working within tight deadlines and a fast-paced environment specially during payroll cycle (Linde-AU).
- Ensure payroll accuracy entered and / or processed in the system (SAP).
- Passionate about learning and committed to continual improvement of the processes.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Worked well in a team setting, providing support and guidance.
IBM (P&G)Quezon City
Project Administrator-PMO
04.2017 - 12.2018
Job overview
- Developed and implemented project plans and budgets to ensure successful execution.
- Reported regularly to managers on project budget, progress and technical problems.
- Maintained open communication by presenting regular updates on project status to operations and clients.
- Proven ability to learn quickly and adapt to new situations.
- Passionate about learning and committed to continual improvement.
- Monitored project progress, identified risks and took corrective action as needed.
- Facilitated workshops to collect project requirements and user feedback.
- Analyzed project performance data to identify areas of improvement.
- Contributed on the PMO revenue in P&G through completed projects.
- Responsible in listing, cloning, running and test planning of scenarios for projects accuracy.
- Provides client smart budgeting and satisfaction.
IBM (RIO Tinto)Quezon City
Service Associate Practitioner (Project Based)
11.2016 - 04.2017
Job overview
- Developed strong communication and organizational skills through working on group projects.
- Worked effectively in fast-paced environments.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Provided professional services and support in a dynamic work environment.
- Passionate about learning and committed to continual improvement.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Ensure accuracy of employee’s eligibility in compensation as confirmed in the ranked file.
- Generates performance calibration packs in the global process library
IBM (Kraft)Quezon City
Core Payroll Practitioner
05.2015 - 10.2016
Job overview
- Worked flexible hours across night, weekend and holiday shifts.
- Paid attention to detail while completing assignments.
- Cultivated interpersonal skills by building positive relationships with others.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Contributed on processing on cycle payroll in Kraft via SAP Tool.
- Manner on running daily the FI balancing reports which includes FI completeness and RPCIP reports.
- Accuracy of payroll payments & adjustment as intended.
- Generates Off cycle and / or Pay Statements and other Business reports
- Joined and performed client watch out call for updates.
- Identified issues, analyzed information and provided solutions to problems.
- Strengthened communication skills through regular interactions with others.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
IBM (Kraft)Quezon City
Tax Payroll Practitioner
02.2015 - 05.2015
Job overview
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Organized and detail-oriented with a strong work ethic.
- Cultivated interpersonal skills by building positive relationships with others.
- Resolved problems, improved operations and provided exceptional service.
- Responsible for running daily Automatic data processing report for daily ADP remittance funding
- Running and pulling daily tax reports needed in sharp (SAP tool).
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Perform as validator on some tax related processes.
IBM (CVS)Quezon City
Time and Attendance Payroll Practitioner
09.2011 - 02.2015
Job overview
- Excellent communication skills, both verbal and written.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Learned and adapted quickly to new technology and software applications.
- Demonstrated strong organizational and time management skills while managing multiple processes.
- Managed time efficiently in order to complete all tasks within deadlines.
- Compilation and processing of transactional Payroll and Time Data.
- Process payroll requirements in payroll system such as monthly, year-end, off-cycle.
- Preparation and processing of Final Settlement/Terminal Pay, payments/Deduction.
- Acts as First point of escalation for Issue Resolution of Payroll and Time Management related matters raised by the Contact Center.
- Ensure Payroll accuracy and overpayment should be avoided.
- Demonstrated leadership skills in several projects and admin works.
- Provide Client Service Satisfaction
IBM Recruitment Quezon City
Student Intern (Recruitment)
11.2010 - 03.2011
Job overview
- Self-motivated, with a strong sense of personal responsibility.
- Resolved problems, improved operations and provided exceptional service.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Ensures accurate profile validation of applicants and documents legitimacy.
- Arrange meetings, job interviews and job offer schedules.
- Analyzed and tracked the monthly report.
- Organized and picked some freebies for new hires and Job fair event.
- Attending and Assisting manager for monthly meetings.
Social Security System (SSS)Quezon City
Summer Intern (Corporate and Public Affairs)
04.2010 - 05.2010
Job overview
- Strengthened communication skills through regular interactions with others.
- Developed and maintained courteous and effective working relationships.
- Cultivated interpersonal skills by building positive relationships with others.
- Delivered services to customer locations within specific timeframes.
- Dealt with public concern such as SSS contribution, loan issues and other SSS related concern.
- Attended SSS Meeting Affair together with superior to report or log a specific special events.
- Contributed team collaboration regarding SSS advertisement.
- Arrange EVP schedules such as meetings and some TV questing.
- SPOC in Corporate and Public Affairs department for some huddle/meetings.
Villagers Montessori CollegeQuezon City
Student Assistant
11.2007 - 03.2010
Job overview
- Communicated effectively with faculty and staff and accepted critiques and suggestions for areas of improvement.
- Completed clerical tasks such as filing, copying, and distributing mail.
- Helped with administrative support by managing incoming calls, coordinating files, and sorting mail.
- Greeted incoming office visitors, answered questions, and directed individuals to office locations.
- Assigned as secretary to School VP and President during meetings.
- Appointed to organize and sched school orientation.
- Provides school documents needed to CHED.
- Task for monthly report to VP for student assistant task and daily responsibility.
- Distributed professor’s and Dean's important documents such as class cards, student info / profile.
- Handling school President schedules such as school events, school orientation, school anniversaries and etc.
Education
Villagers Montessori CollegeProject 8, Quezon City
Bachelor of Science from Marketing Management
04.2011 - 04.2011
Skills
Product delivery processes
Process improvement specialist
Project management specialist
Benefits knowledge
Quality assurance procedures
Quality assurance standards
Quality assurance background
Payroll administration
Payroll Processing
Project Management
Payroll administration experience
Customer rapport
Documentation and reporting
Accomplishments
- Documented and resolved escalated cases which led to Client commendation.
- Achieved Green SLA by completing assigned processed with accuracy and efficiency.
- Collaborated with CC team and EDM team to continually achieved CSAT and decreases the number of DSAT.
- Consistently received Achieved Business Result in annual Performance and Checkpoint Review.
- Recognized for exceeding Think40 training yearly.
Affiliations
- IBM Think40 Trainings & Personal Processes Training
- TESDA Scholar (Finishing course for Call Center Agent)
- Credly Digital Credentials Network (Trainings)
Certification
IBM Agile Explorer
Timeline
IBM Agile Explorer
05-2022
Trustworthy AI and AI Ethics
05-2022
Local Compliance Testing
05-2022
Senior Process Delivery Specialist (Benefits)
IBM (RIO TINTO)
04.2022 - 09.2022
Quality Assurance Specialist (CC&EDM)
IBM (LINDE)
07.2019 - 04.2022
Service Associate (Senior Payroll Practitioner)
IBM (LINDE)
01.2019 - 06.2019
Project Administrator-PMO
IBM (P&G)
04.2017 - 12.2018
Service Associate Practitioner (Project Based)
IBM (RIO Tinto)
11.2016 - 04.2017
Enterprise Design Thinking Practitioner
10-2016
Core Payroll Practitioner
IBM (Kraft)
05.2015 - 10.2016
Tax Payroll Practitioner
IBM (Kraft)
02.2015 - 05.2015
Time and Attendance Payroll Practitioner
IBM (CVS)
09.2011 - 02.2015
Villagers Montessori College
Bachelor of Science from Marketing Management
04.2011 - 04.2011
Student Intern (Recruitment)
IBM Recruitment
11.2010 - 03.2011
Summer Intern (Corporate and Public Affairs)
Social Security System (SSS)
04.2010 - 05.2010
Student Assistant
Villagers Montessori College
11.2007 - 03.2010