CLARIZA DUMIGPE
Imus
Summary
Experienced and dedicated Customer Service Representative with 10 years in dynamic call center and customer support settings. Known for staying calm under pressure and committed to providing thoughtful, reliable support. Brings strong communication skills, a collaborative mindset, and a genuine desire to help others. Eager to contribute to a team-focused environment and continue learning and growing within the customer service field.
Overview
10
10
years of professional experience
Work History
Customer Service Advocate
Zenni Optical
04.2024 - Current
- Serve as the primary point of contact for customers, ensuring a seamless and high-quality experience throughout their journey. Responsibilities include assisting with prescription comprehension, guiding customers through order placement, monitoring order and logistics status, and resolving inquiries or issues promptly. Provide tailored product recommendations and address complaints with professionalism, efficiency, and a strong commitment to customer satisfaction.
Customer Care Professional
American Express International
11.2022 - 12.2023
- Handled inquiries related to financial products, assisted customers with account-related issues, and provided clear, accurate information on transactions, policies, and services.
Logistics and Customer Service
Shopee Philippines
07.2020 - 09.2022
- Managed international e-commerce storefronts on the platform, handling logistics coordination, product inquiries, and customer communications to ensure smooth operations and an exceptional online shopping experience.
Customer Service Representative
Telstra Powered by Teletech
03.2017 - 11.2019
- Ensured an exceptional customer experience by resolving billing, technical, and payment concerns. Managed diverse administrative tasks to address customer issues promptly and efficiently.
Customer Service Representative
Task Us INC
06.2015 - 01.2017
- Assisted customers with a government-subsidized program to obtain a mobile phone, helping improve their lives by guiding them through the document submission process, addressing inquiries, resolving issues, and providing support with complaints.
Education
Bachelor of Science - Hotel Management
International School For Hotel And Restaurant Management
Bacoor, Cavite 04-2014
Skills
SLA (Service Level Agreement) Training
Leadership Development Training
Customer Profiling Workshop
Salesforce CRM Training
Cybersecurity Awareness Training
References
Angelica Onato | Zenni Optical
09278404538
Benson Rivera | American Express
09760197559
Glory Ann Dato-on | Shopee Philippines
09169968843
Timeline
Customer Service Advocate
Zenni Optical
04.2024 - Current
Customer Care Professional
American Express International
11.2022 - 12.2023
Logistics and Customer Service
Shopee Philippines
07.2020 - 09.2022
Customer Service Representative
Telstra Powered by Teletech
03.2017 - 11.2019
Customer Service Representative
Task Us INC
06.2015 - 01.2017
Bachelor of Science - Hotel Management
International School For Hotel And Restaurant Management
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