CLARITA G. GALLASTO
ESL Teacher
Caloocan City
Summary
Skilled ESL Instructor versed in using effective and efficient methods of teaching while focusing on individual student needs. Experienced teaching ESL to different levels of students from a diverse range of cultural backgrounds, learning types, and wide range of ages. Leverages positive, affirming approaches to encourage learning and assimilation.
Overview
18
18
years of professional experience
4
4
years of post-secondary education
2
2
Languages
Work History
Online ESL Teacher
Best Teacher Inc
Tokyo
09.2018 - Current
- Educate adult students in basics of English grammar, business English, and conversational speaking.
- Participate actively in course discussions, promoting students to participate and interact in class.
- Provides instruction using textbooks, worksheets, games and visuals to help improve reading, writing, speaking and listening skills.
- Prepared students for tests by teaching relevant concepts and enforcing good test-taking skills.
- Identify, select and modify instructional resources to meet needs of each individual student.
- Combined students' personal interests with lesson objectives to create student-specific discussion topics.
- Coached students on English pronunciation and intonation for eloquent conversation.
- Communicate with students using Skype and company's online learning platforms, webcams and headphones.
- Create and deliver engaging lesson plans to accommodate different learning styles.
- Set assessments to measure student progress and identify growth opportunities.
ESL Teacher
Bibo Global Opportunity Inc
Ayala, Makati
03.2018 - 09.2018
- Educated students in basics of English grammar and conversational speaking.
- Developed and taught ESL curriculum to improve students' conversational abilities.
- Increased ESL students' reading levels by integrating online word games and altering lesson plans for students needing extra guidance.
- Set assessments to measure student progress and identify growth opportunities.
- Conducted individualized tutoring sessions for students with additional learning needs.
- Coached students on English pronunciation and intonation for eloquent conversation.
- Used positive reinforcement and provided clear feedback to help students succeed.
- Facilitated class discussion to help students work through questions and expand understanding.
- Reviewed course materials and student progress to identify strengths and weaknesses for future improvements.
Transcriptionist
GoTranscript
03.2017 - 04.2018
- Performed freelance work with flexibility to meet employer-set deadlines.
- Used headsets and transcribing software to transcribe audio files (i.e. conference calls, meetings, interviews, lectures, and speeches)
- Reviewed and edited transcribed reports and corrected material for spelling, grammar, and clarity.
- Reviewed completed reports for proper formatting, grammar, and sentence structure.
- Followed specific guidelines and style rules to meet clients' requirements and maintain consistency.
- Strived to deliver transcribed documents to appropriate personnel on time to increase chances of future collaboration.
- Maintained logs of incoming dictation projects and transcription records.
- Verified accuracy of transcribed material prior to finalization.
- Produced and delivered transcripts within anticipated timeframes to meet tight deadlines.
Technical Support Representative
Orchid Cybertech Services Inc, Isquare Bldg. Opal, Ortigas
Pasig City
03.2014 - 01.2017
- Received inbounds calls and made outbound calls for Australian mobile phone company, TPG (Total Peripherals Group Australia).
- Responded to customer inquiries and provided technical assistance over the phone.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Managed high levels of call flow and responded to mobile phone technical support needs.
- Diagnosed and troubleshot hardware, software and network issues.
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Used ticketing systems to manage and process support actions and requests.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Documented support interactions for future reference.
Phone Technical Support Representative
SITEL Philippines, 22, Bldg, Emerald St
Pasig City
10.2009 - 02.2014
- Sales and Technical Support Representative for Virgin Mobile Australia.
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services, and company information.
- Provided information on company offerings to promote products and services to customers.
- Helped customers with product questions, selections, and purchases.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Provided professional services and support in a dynamic work environment.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Worked well in a team setting, providing support and guidance.
Back Office Agent
APAC Customer Services Phils Inc
07.2008 - 09.2009
- Provided back office support for Starhub Singapore, a Sngaporean telecommunications company.
- Provided provisioning tasks such as processing orders, updating customers' records, applying changes to customers' mobile plan packages, and maintaining customer records.
- Completed sim card registrations and activations.
- Applied product promotions to customers' phone packages.
- Resolved phone registration problems, improved operations and provided exceptional service.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Identified issues, analyzed information and provided solutions to problems.
- Proven ability to develop and implement creative solutions to complex problems.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Gained extensive knowledge in data entry, analysis and reporting.
- Worked well in a team setting, providing support and guidance.
Customer Service Representative
ICT Marketing Services Phils. Inc
12.2007 - 07.2008
- Provided customer service support for Virgin Mobile USA.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Responded to customer requests for products, services, and company information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Processed customer service orders promptly to increase customer satisfaction.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Investigated and resolved customer inquiries and complaints quickly.
- Promoted available products and services to customers during service, account management, and order calls.
Technical Support Representative
Teleperformance Philippines
06.2005 - 12.2006
- Provided technical support for Verizon USA customers.
- Resolved diverse range of technical issues with the internet across multiple systems and applications for customers and end-users across various time zones.
- Managed high levels of call flow and responded to inbound technical support needs.
- Explained security measures in simple terminology to help users understand malware and phishing threats.
- Patched software and installed new versions to eliminate security problems and protect data.
- Diagnosed and troubleshot hardware, software and network issues.
- Installed, configured and maintained computer systems and network connections.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Used ticketing systems to manage and process support actions and requests.
Education
Bachelor of Science - Computer Science
Cordillera Career Development College
06.1998 - 04.2002
Baguio Call Center Training Program -
Informatics Computer Institute
06.2004 - 08.2004
120- Hour Certificate in TESOL & TEFL -
World TESOL Academy
06.2020 - 07.2020
Skills
Typing Skills
Customer ServicePhone SkillsProblem SolvingSpeaks and writes fluent EnglishComputer literate Internet and Desktop applications, MS Office applications Fast typing speed - 45 wpmExpertise in Customer Service
English fluency
Testing and grading
Individual and group instruction
6 Years as a TESOL Instructor
6 Years as an ESL instructor
Extensive English grammar knowledge
Vocabulary Enrichment
Interactive Teaching
Timeline
120- Hour Certificate in TESOL & TEFL -
World TESOL Academy
06.2020 - 07.2020
Online ESL Teacher
Best Teacher Inc
09.2018 - Current
ESL Teacher
Bibo Global Opportunity Inc
03.2018 - 09.2018
Transcriptionist
GoTranscript
03.2017 - 04.2018
Technical Support Representative
Orchid Cybertech Services Inc, Isquare Bldg. Opal, Ortigas
03.2014 - 01.2017
Phone Technical Support Representative
SITEL Philippines, 22, Bldg, Emerald St
10.2009 - 02.2014
Back Office Agent
APAC Customer Services Phils Inc
07.2008 - 09.2009
Customer Service Representative
ICT Marketing Services Phils. Inc
12.2007 - 07.2008
Technical Support Representative
Teleperformance Philippines
06.2005 - 12.2006
Baguio Call Center Training Program -
Informatics Computer Institute
06.2004 - 08.2004
Bachelor of Science - Computer Science
Cordillera Career Development College
06.1998 - 04.2002